Front Desk Clerk

Principle Responsibilities & Position Purpose: Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Understands and implements the mission statement, values, and culture at all times.
Pre-Requisites (Requirements):
1+ years of experience in customer service at a branded hotel (HILTON experience preferred)
High School diploma or equivalent of the same
Must display professionalism and have characteristics of honesty and trustworthiness
Must have excellent attendance and be punctual
Work Environment & Context:
Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
Must be able to stand for eight hours, bend, stretch, and reach
Work schedule varies and may include occasionally working on
Holidays, weekends, and evenings. Long hours sometimes required
Knowledgeable in:
Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
Frequent Stay Program
Reservations procedures including cancellations and walking guest
Phone etiquette and answering procedures
Be able to answer inquires of local shopping, dining, entertainment, and travel directions
Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures, and events
Manager on Duty functions when necessary or as scheduled
Abilities:
Multi task, detail oriented, remain service centric
Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books
Manage time effectively
Assist with guest issues with professionalism maintaining hospitable attitude.
Candidate can participate in our cost shared Employee benefit program. The program provides for both medical and dental coverage.