Patron Services Representative

POSITION SUMMARY
The Patron Services Representative is responsible for the front-line support of RSO audience members and donors in the box office, as well as general office management. This position will work closely
with, and report directly to the General Manager.

KEY RESPONSIBILITIES
Patron & Donor Services:
-Provide high quality customer service to RSO patrons and donors in person, telephone, and email.
-Sell, exchange, and distribute tickets and subscriptions for patrons and a variety of RSO supporters and partners
-Work closely with the General Manager to provide support for all box office projects and initiatives
-Act as a Front of House representative at RSO concerts during the season
-Perform general office administrative duties and tasks and general support to the RSO team

QUALIFICATIONS AND SKILLS
-The ideal candidate will be friendly, organized, detail-oriented, and comfortable working with patrons,
donors, volunteers, artists, and colleagues in a busy, vibrant office and concert environment.
-Excellent customer service and communication skills, with a warm and professional manner in
person, by phone, and by email
-Strong organizational skills and attention to detail, including the ability to manage multiple tasks and follow through accurately
-Comfort working with ticketing systems, CRM databases, payment processing systems, or other customer/donor databases
-Proficiency with Microsoft Office
-Ability to work independently, take initiative, solve problems, and ask questions when needed
-Ability to work collaboratively as part of a small, energetic team
-Comfort handling confidential patron, donor, and payment information with discretion and care
-Previous experience in customer service, box office, arts administration, retail, hospitality, reception, office administration, or a related field is an asset
-Interest in the performing arts, live events, community engagement, and/or orchestral music is an asset