L3 AI Product Support Engineer - Copilot, OpenAI, ChatGPT & Claude
Temporary
Astra North Infoteck Inc.
Job Title: Senior AI Platform Engineer – L3 Support & Microsoft Copilot
Work Model: Hybrid – 3 days/week onsite
Interview: Face-to-Face Required
Role Summary
Seeking a Senior AI Platform Engineer to provide L3 engineering support for enterprise AI platforms including Microsoft Copilot, ChatGPT, Claude, Gemini, and Grok . The role focuses on troubleshooting, platform configuration, integrations, automation, security/compliance, and supporting new AI capabilities.
Key Responsibilities
- Provide L3 support , troubleshooting, incident/problem management, and RCA for enterprise AI platforms.
- Configure and support Microsoft Copilot, M365, Azure OpenAI, Entra ID, Purview/DLP, Power Platform, and connectors .
- Develop automation using Python, PowerShell, and Microsoft Graph API .
- Partner with Microsoft/vendors to test and deploy new AI features.
- Support AI security, compliance, access management, and audit requirements.
- Review documentation and mentor L2.5 support teams.
- Contribute to AI agent and support automation initiatives.
Required Skills
- 6+ years in engineering, platform, or senior technical support roles.
- Enterprise experience with AI/LLM platforms and/or Microsoft 365 .
- Strong Generative AI/LLM understanding.
- Python / PowerShell / Microsoft Graph API .
- Azure OpenAI, Copilot, Entra ID, Purview/DLP, Power Platform .
- Experience with CI/CD, integrations, security/compliance, and enterprise troubleshooting .
- Financial services experience preferred.
Vacancy posted 22 days ago
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