Divisional Sales Manager- Northern & East Ontario

Divisional Sales Manager- Northern & East Ontario

As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Responsibilities

• Deliver sales performance against forecast and targets by acting upon best practices and effectively executing business plans and sales strategies throughout the region
• Identify trends, wins and opportunities to develop business plans and sales strategies that drive the revenue growth and profitability of the area
• Partner with Divisional Sales Director to set sales and KPI goals for the owned channels within the region
• Set KPI goals, budgets, objectives, and marketing plans for each multibrand and franchise store in the region and communicate with owners
• Review store financial reports, analyzing Key Performance Indicators (sales, traffic, etc.) for trends, opportunities, and deficiencies and coach as appropriate
• Coach and support Store Managers, account owners and franchise owners on talent management, inventory management, brand standards and operational standards
• Coach and support Store Managers, account owners and franchise owners to drive service excellence in store, with a focus on delivering a world class customer experience
• Ensure compliance in key operating issues (audits, loss prevention, policy, procedures); train Store Managers on methods to ensure compliance, improve productivity and reduce shrink
• Prepare and conduct performance appraisals and evaluations for O&O Store Managers; recognize performance gaps and coach Store Manager to take appropriate action
• Proactively recruit, develop and retain Store Managers and store leadership as needed
• Lead the rollout of company initiatives and product launches, and consistently monitor progress and provide ongoing coaching to ensure success
• Determine the optimum use of payroll and resources to maximize store contribution and financial results for O&O stores
• Analyze and optimize the sell‑in and sell‑out performance of multibrand and franchise stores
• Monitor and help manage inventory levels at each wholesale/franchise account to optimize sell‑in and sell‑out
• Prospect for new multibrand opportunities for continuous growth and development of the region
• Optimize multibrand network by evaluating dealers and collaborating with the Divisional Sales Director to close, upgrade, and open accounts to maintain the best mix of accounts to maximize sales potential of the region
• Monitor and respond as needed to customer experience surveys for owned and franchise stores
• Travel to all points of distribution within the region to have a strong field presence, build relationships and gain a firsthand understanding of the business
• Develop and foster relationships with wholesale retailers and key accounts within the region
• Build key cross‑functional relationships, communicating as needed relevant business information, and to gain support for on‑going field needs present and future as changes occur through the store fleet growth
• Control expenses within the region to meet budget guidelines
• Maintain accurate reporting on the performance of the region – forecast and report on sales performance on a regular cadence
• Define and role‑model the target behaviors for the sales organization in collaboration with the wider leadership team

Qualifications

• Bachelor’s degree in Business, Marketing, similar field or equivalent working experience
• 8+ years of multi‑store leadership experience
• Retail and wholesale experience
• Geographically located in division or willing to relocate to division
• Value‑based leadership skills with a proven ability and passion to coach and develop talent
• Entrepreneurial and strategic thinker with planning and executional capabilities to grow the business in the short and long term
• Self‑motivated and driven toward achievement of goals
• Proven track record of increasing sales and store profitability
• Ability to build relationships, manage key stakeholder relationships and influence others internally and externally
• Strong interpersonal skills, with the ability to effectively communicate with individuals at all levels and from diverse backgrounds
• Solution oriented and demonstrated ability to overcome challenges
• Strong understanding of inventory management to maximize business potential (i.e. product assortment, quantities, etc.)
• Comfortable with ambiguity and working “in the grey”
• Strong business acumen and analytical capabilities
• Experience working with key performance indicators and metrics, with an understanding of the behaviours that drive performance metrics
• Ability to adapt to changing priorities and lead change management initiatives throughout the organization
• Thrives in a fast‑paced, complex organization

Travel

Travel: up to 80% based upon geography

Benefits

• Robust compensation package including base and bonus, a 401K plan to help you secure your financial future
• Extensive benefits including medical, dental, vision, short/long‑term disability, basic life and AD&D, anniversary gift cards, recognition program and product discounts
• Growth and crafting opportunities to support the business needs, including learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more
• PTO package including vacation, personal, sick, birthday, celebration days and paid holidays