SENIOR OFFICER - FRANCOPHONE PARTNERSHIPS LEAD (BILINGUAL FRENCH/ENGLISH ROLE) COMMUNITY PARTNERSHIPS AND IMPACT TEAM
$67.5k - $75k per yearProsper Canada
- Lead relationship management for a portfolio of funded community organizations delivering financial empowerment services, with a primary focus on Francophone partners, ensuring a responsive, coordinated and trusted partner experience.
- Serve as the primary Prosper Canada relationship officer for partner organizations in your portfolio, ensuring inquiries or support needs are addressed, resolved or routed to the appropriate team(s) so that partners receive timely, clear, and appropriate support andthat relationships are grounded in trust, mutual understanding, and shared accountability.
- Support partner onboarding, engagement, and participation in community of practice activities, enabling partners to access relevant resources, exchange learning, and strengthen service delivery.
- Proactively identify partner challenges, risks, and opportunities, working with partners and internal teams so that issues and/or opportunities are addressed early, and project progress remains on track.
- Support the Grants Administration and Finance Teams to ensure partner organizations are able to successfully meet reporting, accountability, and administrative obligations (e.g. program reporting, financial reporting, invoicing), remain compliant, and project progress is effectively maintained.
- Schedule and facilitate regular partner check-in meetings (e.g. monthly, quarterly) to share updates, gather feedback, and stay informed of progress, ensuring that partner support is timely, informed, and aligned with project outcomes.
- Connect regularly with fellow Prosper Canada partner relationship officers and other internal teams to share insights, coordinated approaches, and strengthen practices, so that all partner organizations receive a consistent, high-quality experience.
- Exercise discretion and maintain confidentiality when handling sensitive organizational and partner information, maintaining protection of data security, privacy, and trust.
- Collaborate with internal teams and share insights from partner engagement and feedback to inform training and tool development, shape community of practice offerings, and ensure that overall partner capacity building efforts and broader service delivery improvements are grounded in partner realities and responsive to evolving needs.
- Facilitate partner group discussions, support sessions, and other group convenings in French and English, so that partners have safe, inclusive opportunities to collaborate, solve problems, share knowledge, and advance shared goals.
- Deliver presentations or other partner-facing content in French and English, in virtual and in-person settings, ensuring partners receive information that is clear, accessible, and actionable.
- Contribute to a collaborative, inclusive environment that supports strong team communication, coordination, and shared results.
- Support team members during peak periods by assisting team members when needed, enabling the team to meet deadlines and maintain service quality.
- Contribute to a strong sense of purpose and collective impact by engaging actively in team initiatives and reflecting shared goals in day-to-day work.
- Amplify the work and priorities of the Community Partnerships and Impact Team by representing its contributions in internal and external forums.
- Provide bilingual relationship management support to other Prosper Canada teams, as required, based on the needs of the organization.
- Improved partner experience and satisfaction as measured through regular feedback surveys and engagement assessment scores.
- Partner inquiries receive a response within the target number of business days, with appropriate resolution or escalation within the target timeline.
- Progress against Resilient Futures key success metrics, including government-mandated program delivery and impact metrics.
- Increased operational efficiencies within the Community Partnerships and Impact Team
- Strong frontline community partner retention.
- Success implementation and adoption of a centralized CRM, with 100% of partner interactions recorded and utilized for decision-making across the organization.
- Reduction in response time for partner inquiries and issue resolution, ensuring timely and effective support.
- 2+ years of experience working with Francophone organizations and/or serving Francophone communities.
- 2+ years of experience in building, nurturing, and managing relationships with partners and collaborators with the aim of supporting partner success and helping to advance partner project progress.
- 2+ years of experience working in a matrixed organization, with the ability to collaborate across multiple teams, navigate competing priorities, and coordinate work without direct authority.
- 2+ years of work experience in financial empowerment or related areas (personal finance for people living on low incomes, financial coaching and/or problem solving, tax filing, etc.).
- 2+ years of direct experience managing partnership relationships with community agency organizations.
- 2+ years of work experience supporting or leading the management of complex projects that include collaboration with diverse internal teams and external partners.
- Experience in grants administration and partner performance monitoring
- Experience in partner needs assessment and evaluation tools and facilitating service improvement discussions.
- Excellent, verbal, written, and presentation skills with a fluency in both French and English, while excelling primarily in an English-speaking work environment.
- Strong judgement, problem-solving ability, and adaptability in managing partner relationships, including the ability to resolve issues independently and appropriately identify when escalation is required.
- Knowledge of the diverse needs and challenges faced by people living on low incomes, including but not limited to newcomers, Indigenous Peoples, members of racialized communities, people living with disabilities, people of all gender expressions and sexual / romantic orientations, and those experiencing intersectionality.
- Highly organized team player with excellent work management skills.
- Experience maintaining constituent relationship management (CRM) or case management systems.
- Familiarity with the Microsoft Office 365 environment and the following or similar platforms: Monday.com, ClickUp, and interpretation platforms like DeepL.
- Experience with setting up and producing bilingual events on video conferencing platforms such as Microsoft Teams
- Minimum undergraduate degree or equivalent education or training in a related field, e.g. social work, community development, public policy, or education.
- Supportive work policies in a hybrid office environment
- A collaborative work environment with a strong culture of learning and innovation
- Opportunities for learning and professional development and to participate in cross-team working groups and projects.
- 15 paid vacation days
- 3 paid personal days and 15 paid sick days
- Paid time off when we close the office from Dec 24 to Jan 1
- Group medical and dental benefits
- Employee Assistance Program
- Employer RRSP contribution and membership in the Common Good retirement savings plan
- Paid professional development opportunities
- Applicants from racialized groups, including, black, Indigenous, and people of colour
- Applicants of all gender expressions and sexual orientations, including queer, trans, and two-spirit people
- Your personal experience of living on a low income, being a newcomer, or living with a disability and the insights and perspectives this would bring to your work
- Yourunderstanding of the concepts of institutional and structural racism and bias and theirimpact on underserved and under-represented communities.
- Your ability to build empathetic relationships with a broad range of people including diverse communities living on low incomes.
- Assurer la gestion des relations avec un ensemble d’organismes communautaires recevant des subventions et proposant des services d’autonomisation financière, en accordant une attention particulière aux partenaires francophones, afin de garantir une expérience de partenariat adaptée, coordonnée et basée sur la confiance.
- Agir en tant que principal responsable des relations avec les organismes partenaires faisant partie de votre groupe pour Prospérité Canada, en veillant à ce que les demandes de renseignements ou les besoins d’accompagnement soient pris en compte, résolus ou transmis aux équipes compétentes, afin que les partenaires reçoivent un accompagnement rapide, clair et adapté, et que les relations soient basées sur la confiance, la compréhension mutuelle et la responsabilité partagée.
- Accompagner les partenaires dans leur intégration, leur implication et leur participation aux activités de la communauté de pratique, afin qu’ils puissent accéder aux ressources pertinentes, échanger leurs connaissances et améliorer la fourniture de services.
- Identifier de manière proactive les défis, les risques et les possibilités des partenaires, en collaboration avec ces derniers et les équipes internes, afin que les problèmes ou les possibilités soient pris en compte dès le début et que l’avancement du projet s’effectue comme prévu.
- Soutenir les équipes chargées de la gestion des subventions et des finances afin de veiller à ce que les organismes partenaires respectent leurs obligations en matière de rapports, de reddition de comptes et d’administration (par exemple, rapports sur les programmes, rapports financiers, facturation), se conforment à la réglementation et assurent un suivi efficace de l’avancement des projets.
- Organiser et animer des réunions périodiques avec les partenaires (par exemple, tous les mois ou tous les trimestres) afin de faire le point, de recueillir des retours d’expérience et de se tenir au courant de l’avancement des travaux, de manière à ce que le soutien apporté par les partenaires soit opportun, éclairé et en adéquation avec les résultats attendus du projet.
- Communiquer régulièrement avec les autres responsables des relations avec les partenaires de Prospérité Canada et d’autres équipes internes afin de faire part des observations, de coordonner les approches et de renforcer les pratiques, de manière à ce que tous les organismes partenaires aient une expérience cohérente et de grande qualité.
- Faire preuve de discrétion et respecter la confidentialité lorsqu’il s’agit de gérer des renseignements sensibles concernant l’organisation et ses partenaires, afin de préserver la sécurité des données, le respect de la vie privée et la confiance.
- Collaborer avec les équipes internes et faire part des enseignements tirés des consultations et des retours d’expérience des partenaires afin d’orienter la conception des formations et la création d’outils, de définir l’offre des communautés de pratique, et veiller à ce que les efforts globaux de renforcement des capacités des partenaires ainsi que les améliorations plus générales de la fourniture de services soient ancrés dans la réalité des partenaires et soient adaptés à l’évolution de leurs besoins.
- Animer des discussions de groupe entre partenaires, des séances d’accompagnement et d’autres réunions de groupe en français et en anglais, afin d’offrir aux partenaires des possibilités sûres et inclusives de collaborer, résoudre des problèmes, mettre en commun leurs connaissances et faire progresser leurs objectifs communs.
- Réaliser des présentations ou d’autres types de contenus destinés aux partenaires, en français et en anglais, dans le cadre de réunions virtuelles ou en présentiel, afin que les partenaires reçoivent des renseignements clairs, accessibles et utiles.
- Contribuer à créer un environnement collaboratif et inclusif, propice à une communication et une coordination efficaces au sein de l’équipe, ainsi qu’à l’obtention de résultats communs.
- Soutenir les membres de l’équipe pendant les périodes de forte activité en leur apportant votre aide lorsque cela est nécessaire, afin de permettre à l’équipe de respecter les échéances et de maintenir la qualité du service.
- Contribuer à renforcer le sentiment d’avoir un but précis et d’avoir un impact collectif en participant activement aux initiatives de l’équipe et en intégrant les objectifs communs dans le travail quotidien.
- Valoriser le travail et les priorités de l’équipe «Partenariats et impact communautaires» en représentant ses contributions lors de réunions internes et externes.
- Apporter un soutien bilingue en matière de gestion des relations aux autres équipes de Prospérité Canada, selon le besoin de l’organisation.
- Amélioration de l’expérience et de la satisfaction des partenaires, telle que mesurée par des enquêtes de satisfaction régulières et les scores d’évaluation de l’engagement.
- Les demandes des partenaires reçoivent une réponse dans le nombre de jours ouvrés prévu, accompagnée d’une résolution appropriée ou de la remontée vers un responsable dans le temps imparti.
- Progrès réalisés par rapport aux indicateurs de rendement clés du programme Avenir résilient, y compris les indicateurs relatifs à la mise en œuvre des programmes imposés par le gouvernement et à leur impact.
- Amélioration de l’efficacité opérationnelle au sein de l’équipe «Partenariats et impact communautaires».
- Une forte fidélisation des partenaires communautaires de première ligne.
- Mise en œuvre et adoption réussies d’un système centralisé de gestion des relations avec la clientèle, permettant d’enregistrer et d’utiliser toutes les interactions avec les partenaires (100%) pour la prise de décision à tous les niveaux de l’organisation.
- Réduction du temps de réponse pour les demandes des partenaires et du temps nécessaire à la résolution des problèmes, garantissant ainsi un soutien rapide et efficace.
Pour que leur candidature soit prise en compte en vue d’un entretien, les personnes doivent démontrer clairement en quoi elles répondent aux critères essentiels énoncés dans le tableau ci-dessous. Les personnes qui postulent doivent présenter les atouts dont elles disposent afin de se démarquer des autres lors de la présélection ou de l’entretien.
Critères essentielsCritères indispensables (non négociables) en matière de qualifications, compétences, expérience, ou connaissance…
AtoutsCritères souhaitables…
Expérience- Au moins deux ans d’expérience professionnelle au sein d’organisations francophones ou auprès de communautés francophones.
- Au moins deux ans d’expérience dans l’établissement, le renforcement et la gestion de relations avec des partenaires et collaborateurs avec l’objectif de soutenir leur succès et d’avancer leurs projets.
- Au moins deux ans d’expérience au sein d’une organisation matricielle, avec la capacité de collaborer à plusieurs équipes, de naviguer des priorités concurrentes, et de coordonner le travail sans devoir d’autorité directe.
- Au moins deux ans de travail dans l’autonomisation financière…
- Au moins deux ans d’expérience directe dans la gestion des relations de partenariat avec des organismes communautaires.
- Au moins deux ans d’expérience en soutenant ou en menant la gestion de projets complexes…
- Expérience en administration des subventions et suivi de performance des partenaires
- Expérience en analyse des besoins des partenaires …
- Excellent, verbal, écrit, présentation…
- Bon jugement, résolution de problèmes…
- Connaissance des besoins…
- Organisé, gestion du travail…
- Expérience CRM ou système de gestion de dossiers…
- Familiarité Microsoft Office 365 et plateformes…
- Expérience mise en place d’événements bilingues…
- Diplôme de premier cycle ou équivalent…
Prospérité Canada vous offre la possibilité de travailler dans un environnement fondé sur une mission et des valeurs…
Les membres de notre personnel bénéficient : …
- Politiques de travail favorables en environnement hybride
- Environnement de travail collaboratif …
- Possibilités d’apprentissage…
- 15jours de congés payés
- 3jours de congés personnels payés et 15jours de congés maladie payés
- Congés payés pendant la fermeture des bureaux, du 24décembre au 1erjanvier
- Couverture collective en matière de soins médicaux et dentaires
- Programme d’aide aux employés
- Cotisation de l’employeur à un REER et adhésion en plaidoyer Common Good
- Possibilités de formation professionnelle rémunérées
- Les personnes issues de groupes racialisés, notamment les Noirs, les Autochtones et les personnes de couleur.
- Les personnes de toutes les expressions de genre et orientations sexuelles, y compris les personnes queers, trans, et bispirituelles.
- Votre expérience personnelle de vivre avec un faible revenu, d’être un nouvel arrivant ou de vivre avec un handicap…
- Votre compréhension des concepts de racisme institutionnel et de préjugés…
- Votre capacité à établir des relations empathiques…
$60k per year
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$60k - $70k per year
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