Drug & Alcohol Collections Administrator

Help People Start New Careers While Building One of Your Own

Every day, workers across Canada visit SureHire before starting a new job or entering a safety-sensitive workplace. As the first person they meet, you’ll play an important role in creating a positive experience while helping ensure workplaces remain safe.

SureHire is looking for a Drug & Alcohol Collections Administrator to join our team. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is looking to build a long-term career in occupational health.

No previous occupational health experience is required. We’ll provide the training, certifications, and support you need to succeed.

Why Join SureHire?

At SureHire, our people are our brand. We’re passionate about creating safer workplaces while providing exceptional service to every client who walks through our doors.

When you join our team, you’ll enjoy:

• Permanent, full-time employment with a predictable Monday-Friday schedule
• Competitive hourly wage
• Comprehensive paid training
• Industry-recognized certifications fully paid by SureHire
• A supportive and collaborative team environment
• Ongoing coaching and professional development
• Career growth opportunities within SureHire
• Paid volunteer time
• Gym membership reimbursement program
• Employee referral bonus program
• Meaningful work that helps keep Canadian workplaces safe

Whether you’re starting a new career or looking for your next opportunity, we’ll help you grow professionally while developing valuable skills in occupational health testing.

What You’ll Do

No two days are exactly the same.

You’ll welcome clients, coordinate appointments, perform occupational testing, and help ensure every participant receives professional, friendly, and efficient service.

Client Experience

• Welcome clients and create a positive first impression
• Guide participants through the check-in and registration process
• Verify identification and complete required documentation
• Explain testing procedures clearly and professionally
• Answer incoming phone calls and respond to client inquiries
• Deliver exceptional customer service during every interaction

Drug & Alcohol Collections

You’ll receive comprehensive training to perform occupational testing services including:

• Breath alcohol testing
• Urine drug and alcohol collections
• Oral fluid drug testing
• Hair drug testing
• Vision screening
• Pre-employment health screening services

You’ll follow strict chain-of-custody procedures while ensuring every test is completed accurately, professionally, and confidentially.

Administration

• Create and maintain participant files and electronic records
• Process documentation accurately and efficiently
• Monitor specimen pickups and coordinate courier shipments
• Assist with inventory counts and supply management
• Support clinic operations and administrative tasks
• Participate in special projects and continuous improvement initiatives as assigned

Who We’re Looking For

You’ll thrive in this role if you:

• Enjoy working directly with people
• Have excellent customer service and communication skills
• Are organized and detail-oriented
• Can manage multiple priorities in a busy environment
• Stay calm under pressure
• Take pride in accuracy and professionalism
• Enjoy learning new skills
• Work well independently and as part of a team
• Are comfortable using computers and learning new software

Qualifications

Required

• High school diploma or equivalent
• Minimum one year of customer service experience
• Strong computer skills, including Microsoft Office and Google Workspace
• Excellent verbal and written communication skills

Great Backgrounds for This Role

We welcome applicants from a variety of industries, including:

• Customer Service
• Retail
• Hospitality
• Reception
• Administrative Support
• Medical Office
• Health Care
• Pharmacy
• Fitness
• Banking
• Airlines
• Hotels

If you enjoy helping people and are eager to learn, we’d love to hear from you.

Paid Training & Certifications

SureHire is committed to your success from day one.

You’ll receive comprehensive paid training and have the opportunity to earn industry-recognized certifications, including:

• Certified DOT Breath Alcohol Technician
• Certified DOT Urine Specimen Collector
• Certified Oral Fluid Collector
• Certified Hair Collector
• Audiometric Technician
• Additional occupational health certifications as your career progresses

All required training and certification costs are fully covered by SureHire.

Build a Long-Term Career with SureHire

This role is an excellent entry point into the occupational health industry.

As you gain experience and complete additional certifications, you’ll have opportunities to advance into Occupational Health Technician, specialized testing, training, quality assurance, leadership, and other career opportunities within SureHire.

We’re committed to promoting from within and investing in employees who are passionate about learning, developing new skills, and growing their careers.

Work Schedule

This is a permanent, full-time position .

Typical shifts are scheduled between 7:00 AM and 6:00 PM , Monday through Friday.

We believe in providing a consistent schedule that supports a healthy work-life balance while meeting the needs of our clients.

About SureHire

Since 2004, SureHire has been a trusted leader in occupational health testing and workforce screening across Canada.

Every day, we help employers, recruiters, and workers complete the testing required to create safer workplaces. From drug and alcohol testing to occupational health assessments, our services support thousands of workers as they begin new opportunities.

Our people are the reason clients trust SureHire. We believe in professionalism, continuous learning, teamwork, and delivering an exceptional customer experience.

If you’re looking for more than just a job—and want to build a rewarding career where your work truly makes a difference—we’d love to hear from you.

Apply today and become part of the SureHire team.