Head of Growth

About PolyAI

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants enable businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

Reporting and Role Overview

Reporting to the CMO, this is a senior leadership role and the organizational lead for Growth and Demand. You’ll turn company strategy into pipeline and revenue, own the programs that shape how buyers discover PolyAI and move into pipeline, and build the team and systems to make that motion repeatable and measurable. You’ll partner closely with Product Marketing, Sales, and Marketing Operations to keep growth aligned to business priorities and executed with precision.

This is a hands‑on building role. The function is early. You’ll shape it, hire its first members, and set its operating rhythm. You don’t run growth from behind a stack of agency relationships and a request queue. You build the engine yourself, and you build the leverage that scales it. That means shipping AI agents and automations into your own team’s workflow: account research, campaign generation, lifecycle drafting, intent‑signal‑to‑play, experiment scoring. The leaders who thrive here are AI‑fluent on the edge of the market. They automate their own work first, then scale it across the team.

What You’ll Do

• Lead PolyAI’s growth strategy across web, paid media, demand generation, lifecycle, and builder/PLG activation
• Build and scale a high‑performing growth engine that drives awareness, engagement, pipeline, and revenue
• Own the website as a strategic growth asset: positioning, buyer journeys, conversion, and experimentation
• Set the paid media strategy and investment model across channels, with clear accountability for performance and efficiency
• Lead named‑account ABM and precision‑marketing programs with defined plays, signals, and orchestration, alongside Product Marketing and Sales
• Build lifecycle and nurture programs that support acquisition and expansion
• Establish a rigorous operating cadence, including pipeline reporting by stage, source, and segment
• Use data to decide where to invest, where to improve, and where to stop
• Hire, develop, and lead a strong team

What Success Looks Like

• AI fluency. You and your team ship AI agents and automations into the daily workflow, and pipeline‑per‑FTE climbs as a result
• Audience marketing. A deep, demonstrated command of marketing across the full audience range, from C‑suite enterprise buyers to hands‑on builders
• The website is a stronger driver of qualified demand and conversion
• Paid, digital, and precision‑marketing programs deliver measurable pipeline with improving efficiency over time
• ABM contributes a meaningful share of enterprise pipeline
• Lifecycle programs are measurable, reportable, and compounding
• Marketing‑sourced pipeline is a metric Sales and Finance trust

What You Bring

• A builder’s mindset: a desire to automate, to become AI‑fluent on the edge of the market, and to ship leverage rather than delegate it
• 10 to 12+ years in B2B / B2C2B demand generation and growth
• Experience at a Tier‑1 startup backed by Tier‑1 VCs, helping take organizations from $100M to $200M+
• Both PLG and sales‑led (SLG) experience, including the transition from product‑led to sales‑led, and demand generation across multiple segments
• A track record of named‑account and precision‑marketing programs that produced attributable pipeline
• A point of view on attribution that goes beyond last‑touch
• Experience building or rebuilding a lifecycle program end to end
• Comfort owning web and conversion as your own surface
• The discipline to kill underperforming channels rather than hedge
• Strong cross‑functional credibility with Sales, Product Marketing, and Finance

Experience with vertical campaigns or developer marketing is a plus.

The base salary range for this role is $250,000–$310,000 USD for U.S. based candidates or $270,000–$330,000 CAD for Canada based candidates. This range is intended as a guide rather than a guarantee, and final compensation will be determined based on individual qualifications, relevant experience, scope of the role, and location. In addition to base salary, you will be eligible for an annual bonus tied to both personal and company OKRs. The role also includes equity, giving you the opportunity to share in the company’s long‑term success.

Benefits

• Participation in the company’s employee share options plan
• Comprehensive health coverage for you and your loved ones
• Life Insurance
• Short‑term and long‑term disability insurance (STD and LTD)
• Opportunity to contribute to the company’s 401(k) plan
• Flexible PTO policy + 11 designated company holidays
• Annual learning and development allowance
• One‑off work‑from‑home allowance when you join, with perks such as noise‑cancelling headphones or a comfortable desk chair to boost your comfort and focus
• Enhanced parental leave
• Company‑funded fertility and family‑forming programmes
• Menopause care programme with Maven
• Sabbatical Program: 5‑week paid sabbatical available after 5 years of employment

PolyAI is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.