Hoste(ss), Marcus restaurant & lounge (Full-Time)

About the role:

The host/hostess is the first to greet guests with courtesy and a smile, creating a positive first impression of the restaurant and bar. They are responsible for managing reservations, knowing the menus, and organizing the service areas. The host/hostess is also expected to recognize regular guests and have a flexible schedule, including weekends and holidays. 

What you will do:

• Greet and seat guests while managing reservations in line with Four Seasons standards. 

• Handle guest requests, anticipate needs, and provide personalized service. 

• Organize the host stand, oversee seating plans, and ensure balanced station assignments. 

• Answer phone calls, take reservations, and provide information about the restaurant and hotel services. 

• Maintain menu quality and stay fully informed on daily specials and menu offerings. 

• Collaborate with other departments and promptly report any incidents or special requests to management. 

What we offer:

• Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.). 

• Discounts at MARCUS Restaurant and the Guerlain Spa. 

• Employee recognition programs (Employee of the Month, anniversary celebrations, etc.). 

• Complimentary meals per shift at Café 1440. 

• Employer-contributed retirement plan. 

• Paid vacation plus two additional floating holidays per year. 

• Strong training and development programs. 

• Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability). 

• And more! 

The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational demands.

Four Seasons is an equal opportunity employer committed to diversity and inclusion. The masculine form is used only for ease of reading.

What you bring:

• Good communication skills in French, both oral and written; 

• An intermediate level of English is required to provide professional service to international customers, understand their specific requests, and respond effectively; 

• Strong customer service experience with superior interpersonal skills, professionalism, and discretion. 

• Knowledge of food and beverage operations, with the ability to multitask in a fast-paced environment. 

• Highly organized, detail-oriented, and results-driven. 

• Proficient in MS Office (Word, Excel); experience with OpenTable is an asset. 

• Previous experience in luxury hospitality or restaurant settings is a plus; ability to stand for extended periods.