Director of Corporate Cash Management
Scotiabank
Join Scotiabank as the Director of Client Success, focusing on Corporate & Cash Management Services in Toronto. Drive innovation in onboarding processes for a top-tier client service experience. As the Director, you will oversee the Client Success team, developing comprehensive service models for corporate clients. You will enhance client satisfaction by leading onboarding initiatives, ensuring compliance with internal policies, and fostering strong collaborations with various stakeholders. Your strategic vision will shape the future of client interactions within Global Transaction Banking. Key Responsibilities:
- Manage reporting and improvement of onboarding metrics
- Lead a dedicated team for corporate client onboarding
- Develop scalable onboarding frameworks and best practices
- Simplify and enhance client servicing processes
- Foster collaboration across teams for better outcomes
- Bachelor's degree, preferably in Business Management
- Exceptional strategic and operational planning skills
- Demonstrated experience in stakeholder engagement
- Proficient in written and verbal communication
- Proven ability to lead change and manage ambiguity
Vacancy posted 7 days ago
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