manager, corporate sales

Senior Client Service Account Manager

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world‑class networks, AI‑powered solutions, and digital experiences that elevate how people live, work, and play every day. We believe in empowering people. That's why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.

Job Overview

On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise‑scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre, Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next‑generation services to businesses and governments.

Key Responsibilities

• Be the lead to oversee corrective actions to address chronic cross‑functional team problems, including the development and implementation of service improvement plans in cooperation with functional teams.
• Be the single point of accountability for client Executive escalations, work effectively with operations Incident Management teams to effectively manage internal escalation process and support client communications, and to clear post‑sale roadblocks in order for the sales teams to secure new business.
• Deliver performance reports and quarterly business reviews (QBR) to external Clients.
• Optimize revenues/cogs and minimize revenue attrition resulting from service experience by working with Bell's Serve, Billing, and Finance teams to monitor contractual commitments.
• Identify and drive revenue opportunities such as professional service engagement.

Critical Qualifications

• Act as a leader on the Clients' behalf across the organization.
• Work independently, engaging others in the organization as needed with minimal coaching and guidance.
• Solid analytical and problem solving skills.
• Good written and oral communication skills.
• Strong interpersonal and leadership skills.
• Effective negotiation skills with the ability to effectively resolve conflict while minimizing impact to ongoing Client relationship.
• Understanding of Bell processes, products, and offerings.

Preferred Qualifications

• Previous experience in leading large Client support engagements.
• Understanding of Bell's provisioning process, end to end.
• Understanding of Bell's organizational structure: BBM, Network Services, Field Operations, IT, etc.
• General familiarity with Wholesale products and services.
• Ability to mine and analyze data to identify trends and operational challenges.
• Exposure/experience in project management.
• Adequate knowledge of French is required for positions in Quebec.

Additional Information

• Position Type: Management
• Job Status: Regular – Full Time
• Job Location: Toronto, ON, Canada
• Work Arrangement: Hybrid (must be based in Canada and report to a Bell office at least 3 days a week)
• Application Deadline: 07/03/2026
• Expected Start Date: As soon as possible
• Salary: $36.54 to $112.00 per hour (hourly)
• Vacancies: 1
• Advertised Until: 2026-07-24