Home Help Administrative Assistant

Job Responsibility:

Job No: LCC1186

Location: Corporate Office, Saskatoon

Employment Status: Full-Time, Permanent

Closing Date: 2 Jul 2024 CST

WHO WE ARE

Since 1955, LutherCare Communities has been a leader in providing programs, services, and housing to residents across Saskatchewan with the highest quality of care and support.

Our Team Members provide caring services to residents and clients throughout Saskatchewan in our Seniors Independent Living Communities, Intermediate Care Homes, Long-Term Care, Group Homes for individuals with intellectual and physical disabilities, and programs like the Seniors Day Program and the Luther Seniors Centre.

LutherCare is proud to offer a wide range of services to meet the needs of all entrusted to our care. These services are fully accredited to meet our commitment to excellence.

VISION

A Safe and Caring Continuum of Living™ for all.

MISSION

Our mission is to provide excellence in care, shelter, and support in a nurturing Christian environment for all entrusted to our care.

PRIMARY FOCUS

Reporting to the Home Help Manager, the Administrative Assistant supports Home Help by contributing to processes and practices through accurate, timely, effective and efficient administrative functions.

KEY ACCOUNTABILITIES

• Scheduling Home Help Team Members with Home Help clients by balancing availability & Team Members against incoming requests.
• Identifying potential scheduling delays/challenges and facilitating remedial action
• Administrative support for the efficient day-to-day operation of Home Help & Home Support Services including Footcare and Wellness Nurses.
• Track and manage Team Members availability and ensure optimal allocation considering priorities and deadlines.
• Prepare and maintain reports related to service delivery & month end reports.
• Prepare and send invoices to clients and track expenses.
• Accuracy and Confidentiality of client records
• Track team member's availability and ensure adequate coverage for all shifts.
• Prepare and maintain reports related to service delivery.
• Ensure all clients and team members' documentation is up to date and compliant with regulations.
• Maintaining records and ensuring certifications are up to date.
• Collect and compile data for performance metrics and quality assurance.
• Acts as a primary point of contact for scheduling inquiries, clarifications, and changes, liaising with Home Help & Home Support clients.
• Manage office supplies and inventory for Home help & Home support.
• Assist in organizing training sessions for Home help & Home support.

In delivering these accountabilities, the Administrative Assistant will:

• Be a champion of a resident-first culture
• Build and maintain good relationships and rapport
• Support continuous improvement by encouraging and embracing innovation, best practice and collaboration including working with others to enhance LCC's reputation for excellence in care, shelter, and support
• Contribute to a diverse, culturally competent, and culturally safe work environment and representative workforce
• Support an engaged workforce through a culture of physical and psychological safety

QUALIFICATIONS

Education:

• Completion of a Grade 12 diploma, supplemented by a certificate or diploma in office administration from a recognized college or institution.

Experience:

• Minimum of 2 years' experience in an administrative assistant role
• Experience in scheduling would be considered an asset
• Experience working with seniors would be considered an asset
• Experience in a hybrid organization (for-profit and not-for-profit) would be considered an asset
• Experience in a health-care sector would be considered an asset
• Experience in a housing sector would be considered an asset

KNOWLEDGE, SKILLS, AND ABILITIES

• Exceptional planning, organizational and interpersonal skills
• Expert written and verbal communication skills including excellent proficiency in editing material for clarity, accuracy, and conciseness
• Ability to work collegially, collaboratively and build positive relationships through respectful and professional interactions
• Excellent computer skills, proficient in using spreadsheets, accounting programs including Microsoft Word and Excel, and the capability to learn new programs as required
• Ability to perform bookkeeping and administrative duties with a high degree of accuracy
• Demonstrated approaches to problem-solving with strong decision-making capability
• Ability to be self-directed, and confident in applying independent judgment
• Ability to anticipate needs, think critically and offer solutions to problems
• Possess a high degree of initiative, ingenuity, including the ability to work with little, and/or no, supervision
• Proven ability to maintain confidentiality including handling confidential information with discretion
• Ability to adapt to frequent change and work under pressure

WHAT WE OFFER

• Enhanced time off policies
• An inclusive workplace
• Learning & development opportunities
• Prioritization of work-life balance
• Wellness in the workplace
• Culture of internal advancement
• Paid sick leave
• Extended Health and Dental benefits
• Group life and long-term disability benefits
• Pension Plan
• Employee family assistance program

We believe in the power of diversity, and we're dedicated to creating a diverse, equitable and inclusive environment at LutherCare Communities. We ensure equal opportunity for all applicants and encourage people of all visible minorities and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

Applicants must provide a criminal background check prior to employment.

A Safe and Caring Continuum of Living™ for all.