Store Manager

Overview

As a Store Manager at Carter’s, you and your team will be the first point of contact for families, guiding them through their baby and parenting journey and providing expert product guidance. You will foster a welcoming, inclusive environment and lead your team to reach their full potential.

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team.
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement.
• Grow leaders through providing direction, delegation, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Execute Company’s direction on merchandising and operations; manage payroll and budgets.
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results.
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available.
• Build customer loyalty through company‑sponsored programs.
• Reduce loss through a consistent level of customer service, education, and operational controls.

Qualifications

• Demonstrated leadership and supervisory skills, including leading, directing, and executing multiple tasks at once.
• Effective and professional verbal and written communication skills.
• Proficient computer and technology skills (Outlook, Excel, web navigation, etc.).
• Minimum of 3 years of retail or related management experience leading direct reports.
• High school diploma or equivalent.

Physical & Availability Requirements

• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Stand or walk for extended periods of time; climb up and down a ladder.
• Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week.

Benefits

• Flexible schedules that fit your life.
• Health benefits, mental health benefits, and additional insurance options.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Paid time off, holidays, and parental leave.
• Adoption assistance.
• Charitable matching gifts.
• Professional and personal development programs to help shape your career.

Equal Opportunity Employer

Carter’s is an equal opportunity employer and encourages all interested and qualified candidates to apply. We are committed to providing reasonable accommodations for any candidate requiring them. Should you require any type of accommodation, please contact us.

Disclaimer

This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location.