Billing and Payments Analyst

About Avenir Energy Ltd.
Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.
At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. 

Job Summary:
We are looking for a detail-oriented and analytical Billing Analyst to join our Billing & Payments team on a temporary basis. 
In this role, you will support billing operations, payment processing, reconciliations, and process improvement initiatives across the Order-to-Cash function. Working closely with branches, customers, Accounting, and internal stakeholders, you will help ensure transactions are processed accurately, issues are resolved efficiently, and business processes continue to evolve through automation, reporting, and continuous improvement.
The successful candidate will bring strong analytical, communication, and problem-solving skills, along with the adaptability to thrive in a dynamic and evolving environment.As an Avenir team member, you’ll enjoy:

• Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare.
• Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future.
• Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge.
• Incentive Programs: Annual performance-based rewards for both individual and company achievements.

Key Responsibilities
Billing Operations & Customer Support

• Support accurate and timely customer billing activities across multiple billing channels.
• Manage accounts with unique billing requirements, portal submission processes, and supporting documentation.
• Investigate and resolve billing issues impacting invoice delivery, payment, or account accuracy.
• Respond to customer, branch, and internal stakeholder inquiries related to billing activities.
• Support dispute resolution and customer account maintenance activities.

Payment Processing & Cash Application

• Process daily customer payment files and ensure timely posting of transactions within the ERP system.
• Apply customer payments and complete manual allocations as required.
• Investigate unapplied, misapplied, and exception payments and coordinate resolution.
• Support payment-related inquiries from customers, branches, Accounting, and Finance.
• Assist with cheque processing, deposits, and payment administration activities.

Process Improvement & Systems Support

• Identify opportunities to streamline, standardize, and automate billing and payment processes.
• Utilize reporting and performance metrics to identify process gaps and improvement opportunities.
• Support the development and enhancement of reporting tools, dashboards, and KPI measurement.
• Participate in system enhancements, testing activities, and process improvement initiatives.
• Maintain process documentation and support continuous improvement across Billing & Payments.

Financial Controls & Team Support

• Support Accounting and Finance with reconciliations, transaction research, and issue resolution.
• Investigate billing and payment discrepancies and provide supporting documentation as required.
• Support month-end activities, audit requests, and financial control processes.
• Cross-train across Billing & Payments functions to provide operational coverage and flexibility.
• Support departmental priorities and special projects as business needs evolve.

Qualifications:

• Experience in billing, payments, accounts receivable, finance operations, or a related field.
• Strong analytical and problem-solving skills with a high level of accuracy and attention to detail.
• Experience working with ERP systems, billing platforms, customer account data, or payment transactions.
• Strong Microsoft Excel skills; experience with Power BI or other reporting tools is considered an asset.
• Excellent verbal and written communication skills with the ability to build strong working relationships across departments.
• Adaptable and comfortable working in an environment with evolving priorities, processes, and systems.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Continuous improvement mindset with a willingness to identify inefficiencies and recommend better ways of working.
• Experience supporting reconciliations, exception management, or financial controls is considered an asset.

This is an in office role at our Calgary, AB, office. Monday to Friday, 8:00am to 5:00pm, with some additional hours required as needed. 

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You