Systems Enablement Analyst

Company Description

Trusscoreis a material science company focused on developing sustainable building materials.

Werestarting a journey to change the way people buildbuildingsand the environmental footprint left behind when they do. Already an established innovative building materials manufacturing companyTrusscoreis now preparing to take things to the next level by focusing on R&D and bringing innovative material science to our formulationsmaking our products functional and beautiful.

As one of the leading polymer panel manufacturers in North America we are dedicated to environmental sustainability and make it a focus of our manufacturing process. We succeed by manufacturing and delivering the best in high-value zero-waste quality products in an ever-evolving marketplace. By integrating innovative material science into products to meet new demands we will leave traditional alternatives behind.

The Opportunity

We are looking for a Systems Enablement Analyst to help us improve how technology is used across the business.

Location: Hybrid: Trusscore Calgary site minimum 3 days/week; work from home 2 days/week.

This role sits at the intersection of business processes enterprise systems dataautomationand AI . It is not a traditional system administrator or software developer role.

You will work directly with teams across the organization to understand how they workfacilitateprocess discoveryidentifyopportunities for improvement and help turn those opportunities into practical solutions.

Increasingly those solutions will be created using AI-assisted development. You dontneed to be a software developer but you should be excited about using AI to build software automate processes analyzeproblemsand rapidly prototypenew ideas.

Youllalso playan important rolein making sure those solutionsactually workidentifyingrisks and edge cases testing them documenting them supportingreleasesand helping people adopt new ways of working.

What Youll Do

Discover and Improve Business Processes

• Facilitate process discovery sessions with teams across Finance Operations Supply Chain Manufacturing CustomerServiceand other areas of the business.

• Map and document current-state processes and design practical future-state workflows.

• Identifyprocess improvementautomationand AI opportunities.

• Gather business requirements and translate business problems into clear system requirements and practical solutions.

• Identifyprocess gaps dependencies and risks that need to be addressed.

• Help evaluate whether a problem should be solved through configuration automation reporting AI a lightweightapplicationor a process change.

Build and Configure Solutions

• Use AI tools to help prototype and build internal applications automationsintegrationsand utilities.

• Configure and support business applications including ERP and other enterprise platforms.

• Work with APIsintegrationsand data to connect systems and automate workflows.

• Create reports dashboards and other tools that help users make better decisions.

• Work with internal and external technical resources when a solution requires deeper developmentexpertise.

• Continuously explorenew technologiesandidentifypractical opportunities to apply them to the business.

Test Validate and Release Changes

• Develop test plans testcasesand acceptance criteria for new functionality.

• Perform functional testing and coordinate user acceptance testing.

• Identifyrisks gaps unexpectedbehavioursand edge cases before deployment.

• Validate AI-generated and AI-assisted solutions before they reach production.

• Support release planning and change implementation activities.

• Coordinate with business stakeholders to ensure changes are ready for deployment and users are prepared.

• Investigate issues and work with users and technical resources todetermineroot causes andappropriate solutions.

Document and Share Knowledge

• Create clear system documentation process mapsSOPsand training materials.

• Maintain documentation as systems and processes evolve.

• Document new applications automationsintegrationsand system changes.

• Create release notes and communicate changes to affected users.

• Build reusable knowledge that reduces dependency on individual employees or external resources.

Enable Our Teams

• Help users understand and adoptnew technology.

• Provide training and hands-on support for new systems and processes.

• Work alongside employees to understand how technology isactually beingused.

• Identifyrecurring pain points and proactively recommend improvements.

• Gather feedback following implementations and use it to continuously improve solutions.

• Help build a culture where employees are comfortable experimenting withnew technologyand AI.

What Were Looking For

Werelooking for someone who combines strong business thinking with technical curiosity.

Youdontneed to know every technology we use today. You do need to be someone who enjoys learning new systems understanding how things work and figuring out better ways to solve problems.

Ideally you have:

• 3 years of experience in business systems business analysis application support systems implementation operationstechnologyor a related role.

• Experiencefacilitatingrequirements gathering or process discovery sessions with business stakeholders.

• Experience documenting current-state processes and designing improved future-state workflows.

• Experience translating business problems into system or process solutions.

• Experience configuring or supporting ERPCRMor other enterprise applications.

• Strong testing analytical and troubleshooting skills.

• The ability to think through risksdependenciesand edge cases rather than simply testing the expected path.

• Experience working with business datareportingor analytics.

• Excellent written documentation and communication skills.

• The ability to work directly with both business users and technical teams.

• Strong organizational skills and attention to detail.

• A willingness to work primarily from our Calgary location and engage directly with the people and processesyouresupporting.

AI and Technical Curiosity

Wereparticularly interested in candidates who are actively exploring how AI is changing the way technology solutions are built.

You may already be using tools such as ChatGPT Claude or other AI platforms to:

• Analyze business problems.

• Write or understand SQL.

• Build scripts or lightweight applications.

• Work with APIs.

• Create automations.

• Troubleshoot technical issues.

• Generate test cases and documentation.

• Prototype ideas that previously would haverequireda developer.

You do not need to be a professional programmer . What matters is thatyourecomfortable learningexperimentingand using modern tools to solvereal businessproblems.

Technology Environment

Our business systems environment includes platforms such as:

• NetSuite

• Salesforce

• Oracle Analytics and data platforms

• Microsoft 365

• Integration and automation platforms

• Manufacturing and operational systems

• AI tools including ChatGPT and Claude

• APIsSQLand modern application development technologies

Experience with these specific technologies is helpful but isnt required. Were more interested in your ability to learn and solve problems than in checking every technology box.

What Success Looks Like

Within your first year you will have:

• Developed strong relationships with the teams you support.

• Learned how our major business processes and systems work.

• Facilitated process discovery and helped teams move from current-state problems to better future-state processes.

• Delivered measurable improvements to existing processes.

• Helped introduce new automationsapplicationsand AI-enabled solutions.

• Improved the quality of testing releasereadinessand documentation around system changes.

• Identifiedpotential problems and edge cases before they affected users.

• Reduced manual work and recurring system issues.

• Helped employees become more effective and confident users of technology.

Most importantly youll help us find better ways to use technology to make the business simpler faster and more effective.

Compensation

$75000 - $85000/year salary

Stock Options

Stock Purchase Plan

Benefits that start on on day 1!

Employee Referrals

Ifyourean external candidate and referred by a Trusscore employee for this position please enter the employees full name in the Referred By field.

Internal Trusscore Employee applicants

Ifyourea current regular full-time Trusscore employee and interested in applying to this position please notify your manager sotheyreaware; and email our Talent Acquisition team at: .

Required Experience:

Manager