Senior Account Manager (Marketing)

SitePartners is a specialized marketing agency built for the industrial sector. We solve business problems, build brands, and drive growth for the construction, manufacturing and resource sectors. We are a full-service marketing partner that moves organizations forward.

We’re looking for a Senior Account Manager to join our team! This role is for someone who knows how to own a client relationship from first brief to final deliverable, and who has the commercial instincts to grow accounts over time. This is a senior individual contributor role with real autonomy, high expectations, and a portfolio of clients who operate in some of the most interesting sectors in the economy.

So what kind of person fits the role? Someone who’s confident in a boardroom and just as sharp behind the scenes. A relationship builder who earns trust quickly, handles difficult conversations without flinching, and brings enough business acumen to talk to a C-Suite Executive like a true strategic partner. You’ve worked in an agency. You understand the pace. You’re motivated by growth, both your clients’ and your own.

Key Responsibilities:

Client Relationship Management

• Own a portfolio of accounts as the senior point of contact and relationship lead
• Build deep, trust-based relationships with client stakeholders at multiple levels
• Lead status meetings, quarterly reviews, and strategic check-ins
• Manage escalations and difficult conversations with professionalism and resolution-focus
• Maintain a high standard of client experience across every touchpoint

Business Development & Account Growth

• Identify organic growth opportunities within existing accounts such as scope expansions, new service lines and project extensions
• Develop and present proposals and growth strategies in partnership with internal teams
• Contribute to pitches, RFPs, and new business conversations where relevant
• Apply a consultative approach to client conversations, positioning SitePartners as a strategic partner, not a vendor

Project & Delivery Oversight

• Own accountability for successful delivery within your portfolio alongside the Operations team
• Manage scope changes, timeline adjustments, and budget conversations with clarity and confidence
• Ensure clear and accurate internal briefing to set creative, digital, and production teams up for success
• Proactively flag risks, resourcing concerns, or scope creep before they become problems

Industry & Business Knowledge

• Maintain a current, working knowledge of the industrial sector — construction, manufacturing, and resource industries
• Stay informed on broader business and economic news and how market shifts translate to client challenges and opportunities
• Proactively seek out industry knowledge through trade publications, podcasts, books, and professional events
• Bring that knowledge into client conversations to demonstrate credibility as a strategic partner

Qualifications:

• 5+ years of experience in an account management role, ideally within a marketing or creative agency
• Previous titles may include Account Manager, Account Executive, or Account Supervisor
• Agency experience is a huge asset
• Demonstrated ability to manage and grow client relationships with a high degree of autonomy
• Sales or business development instincts so comfortable identifying and pursuing growth opportunities
• Experience managing difficult client conversations and escalations with professionalism
• Comfortable with project management, juggling multiple accounts and deliverables simultaneously
• Working knowledge of brand, design, video, web, and digital marketing sufficient to guide client conversations and provide sound feedback
• Industrial sector experience is a strong asset, though not required

SitePartners “Must Haves”:

• You’re highly self-motivated — you don’t wait to be told what to do next
• You’re charismatic, confident, and genuinely likeable — people want to work with you
• You have a passion for (or serious curiosity about) the industrial sector
• Able and willing to work from our Abbotsford office 4 days a week
• You have a sense of humor and love to have fun, but take your responsibilities seriously

Benefits of Working for SitePartners

• Compensation: $100,000 to $120,000 (based on experience)
• Extended health benefits plan + health spending account
• Hybrid work schedule (4 days in office, 1 day from home)
• Company laptop (Apple)
• Office coffee, snacks and refreshments provided
• Dogs in the office – Woof!

Let’s Get to Work!

If this posting gets you excited, we want to hear from you. Apply to this posting OR send your resume to View email address on click.appcast.io with “Senior Account Manager + Full Name” in the subject line and let’s get to work!

SitePartners is an Equal Opportunity Employer. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process. We thank all candidates for their time and interest in working at SitePartners, however, only candidates under consideration for opportunities with SitePartners will be contacted to participate further in this process.