call centre agent - customer service
$18 - $21 per hourFull-time
Line One
Overview
Languages
Bilingual
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Hybrid
Work must be completed both in person and remotely.
Asset languages
- Mandarin
Work setting
- Telecommunications company
Responsibilities
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive and log complaints
- Answer clients' inquiries and provide information
Supervision
- Customer service clerk
Experience and specialization
Analytical techniques
- Translation
Computer and technology knowledge
- MS Windows
Type of experience
- Call centre
Area of specialization
- Project management
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
- Sitting
Own tools/equipment
- Cellular phone
- Computer
- Internet access
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits
Other benefits
- Learning/training paid by employer
- Other benefits
Vacancy posted 9 hours ago
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