Customer Service Representative - Maternity Leave Coverage

Who We Are

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at  .

Mitten is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between architects, builders and installers providing an endless variety of business and design solutions. As part of the Cornerstone Building Brands family, we are the largest manufacturer of exterior building products in North America. Our Canadian made vinyl siding has the largest and boldest colour palette in the industry and our colour matched aluminum, shake, stone, and accessories provide the perfect complements and finishing touches to any project. Our products maximize curb appeal and benefit installers by minimizing labour requirements.

Job Description

As an integral member of the team, the Customer Service Representative maintains productive working relationships, internally and externally, and coordinates all aspects of the sale from orders to deliveries and payments. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, processing payments, generating sales leads that develop into new customers, effective communication, problem-solving, identifying and assessing customer needs to achieve satisfaction. Ensuring customer satisfaction by anticipating customer needs and proposing appropriate solutions based on our product portfolio.

• Create and manage order entries.
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Prepare daily order schedule and distribute to warehouse staff.
• Collaborate with warehouse and sales team.
• Process transactions including payments and credits.
• Service customers directly by telephone, email, and in person.
• Respond to customers and sales representatives on inquiries pertaining to product, shipping, warranty, etc.
• Support outside sales team by adopting internal processes to ensure customer satisfaction. Product knowledge to assist dealers/customers
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Complete other tasks, as requested by Operations Lead and Regional Sales & Operations Manager

Qualifications

EDUCATION

• Completion of college/vocational or technical training (minimum requirement: Grade 12 or GED).
• Computer literate; proficiency in using the MS Office Suite including Word, Excel and Outlook.
• Knowledge of building materials and construction techniques is an asset, but not required.

SKILLS AND ATTRIBUTES

• Strong administrative, organizational, time management and prioritizing skills.
• Able to handle a fast paced, demanding environment and to act with urgency when necessary.
• Customer-focused attitude with a high level of professionalism and discretion.
• Dedicated team player that can work effectively with their own team as well as other departments to achieve goals.
• Attention to detail and ability to follow up on customer orders.
• Excellent communication

This is a fully on-site position based out of the following location: Mitten Building Products, 5801 72 Ave SE, Calgary, AB T2C 3C4

Additional Information

Mitten is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially