Customer Experience Director at Toronto Transit
City of Toronto
Shape rider satisfaction as the Director of Customer Experience at the Toronto Transit Commission. Focus on an inclusive, multi-sensory approach to elevate service quality throughout the rider journey. This full-time position involves overseeing the development of a cohesive customer experience strategy, aligned with TTC's core mission. You will foster collaboration with various departments and external partners to enhance the rider experience across platforms. Your skills in design and understanding of customer insights will be pivotal in crafting memorable journeys. Key Responsibilities:
- Develop a comprehensive CX strategy for TTC
- Collaborate across departments to unify service delivery
- Design accessible wayfinding systems for customers
- Implement standards for cutting-edge customer interactions
- Manage digital channels and improve usability for users
- University degree in a relevant discipline
- Proven leadership in customer-focused environments
- Deep understanding of UX/UI design principles
- Strong business and analytical acumen
- Skilled in data analysis and journey mapping
Vacancy posted 8 days ago
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