Senior Manager, Facilities (Toronto)

Location & Salary

Role can be based in Waterloo, Ontario or Calgary, Alberta and follows a hybrid model with 2-3 days per week in the office. Salary range: $95,000 - $110,000 per year.

Key Responsibilities

• Directly manages and develops Managers of Experience
• Provides coaching, performance management, and succession planning
• Ensures consistent standards, accountability, and execution across regions
• Leads team routines, meetings, and performance reviews
• Oversees day‑to‑day execution of Experience functional responsibilities
• Coordinates prioritization and deployment of resources across the circuit
• Supports theatres with escalation resolution and operational challenges
• Oversees execution of cleaning contracts and programs, security systems, utilities & energy management, sprinkler & alarm systems, building automation & controls, and facilities maintenance programs
• Supports vendor negotiations and monitors contract performance
• Coordinates maintenance CAPEX planning and execution
• Supports rollout of small‑to‑mid scale projects
• Partners with Director on larger capital and construction initiatives
• Leads KPI tracking, reporting, and performance analysis
• Identifies cost efficiencies and process improvements
• Supports budgeting, forecasting, and financial tracking

Communication & Relationship Management

• Oral communication
• Display tact and courtesy
• Facilitating / leading meetings
• Adjusting communication style according to audience & purpose
• Establishes positive working relationship with internal and external partners

Personal Initiative

• Self‑awareness / self‑management
• Displays empathy / approachable demeanor
• Adaptability / accountability
• Organizational awareness and involvement
• Initiative / drive to succeed

Planning/Organizing/Delegation

• Organization
• Prioritizing
• Delegation
• Time Management
• Project Management

Managing & Processing Information

• Collecting Information
• Analysis
• Business awareness
• Confidentiality / privacy of information

Key Qualifications & Attributes

• Demonstrated experience in facilities management, building operations, or a related field, with leadership responsibility across multiple locations
• Strong knowledge of building systems (HVAC, electrical, life safety, etc.) and preventative maintenance practices
• Proven experience managing vendors, service contracts, and capital or renovation projects
• Financial acumen, including budgeting, forecasting, and cost control
• Commitment to health, safety, and regulatory compliance standards
• Exceptional problem‑solving skills with the ability to manage complex operational challenges
• Strong communication and stakeholder management skills
• A continuous improvement mindset, with the ability to implement scalable processes and systems
• Experience with cinema projection equipment and sound systems considered strong asset

Requirements

• 7–10 years experience in facilities management, building operations, or related field
• Demonstrated leadership experience managing leaders and developing teams (minimum 5 years of people management)
• Strong project and resource management capability
• Experience managing vendor contracts and service agreements
• Strong financial and business acumen, managing budgets of at least $2million in annual spend
• Proficient in Microsoft Word, Excel and Power Point
• Ability to read drawings and basic understanding of building code
• Experience working in multiple provinces and familiarity with provincial regulations including environmental, OHS, Labour etc.
• Ownership & accountability of budgets, targets & results
• Post‑secondary education in a related field considered an asset
• Professional designation including P.Eng, PMP, FMP or CFM considered an asset
• Background in lean methodology, six sigma or TPM considered an asset

Benefits

• Eligible for annual bonus program
• Comprehensive and competitive compensation & benefits package
• Professional development and growth opportunities within the Cinema Support Centres
• Employee Assistance Program to support wellness
• Competitive vacation allotment
• Free movies and discounted concession snacks
• Fun and flexible environment

Landmark Cinemas welcomes applications from people with disabilities. Applicant may request reasonable accommodations related to the materials or activities used throughout the selection process. If applying online is not accessible to you, please let us know how we can help.