Manager, Office Experience & Facilities (Toronto)

Office Experience & Workplace Culture

Deliver a consistent, highquality office experience across corporate and regional office locations.

Oversee hospitality services, meeting room support, and workplace amenities toenable and enhanceemployee engagement and culture.

Develop and implement initiatives that enhance workplace culture, employee wellbeing, and hybridwork effectiveness.

Lead communications related to office updates, service disruptions, and workplace initiatives across all sites.

Facilities Operations & Maintenance

Oversee daytoday facilities operations, including maintenance programs and regulatory compliance activities.

Implement preventive and predictive maintenance plans to ensure reliability and safety.

Manage facilities service providers, contracts, servicelevel agreements, and performance outcomes.

Develop and manage facilities operating and capital budgets, including forecasting and cost optimization across multiple locations.

Space Planning & Workplace Strategy

Use AutoCAD to maintain accurate floor plans, seating charts, and space allocation drawings.

Lead space planning activities, including test fits, occupancy planning, and hybridworkplace configurations.

Maintain uptodate asbuilt documentation and asset inventories for all office locations.

Tenant & Landlord Relations

Serve as the primary point of contact with landlords and property management teams for all offices.

Manage lease obligations, tenant improvements, and compliance with building requirements.

Support leasing activities from both tenant and landlord perspectives, including due diligence and space assessments.

Proactively address buildingrelated issues to maintain strong relationships and minimize operational disruptions.

Health, Safety & Security

Ensure compliance with occupational health and safety regulations, internal policies, and industry requirements.

Conduct regular safety inspections, risk assessments, and emergency preparedness drills across all sites.

Oversee building security operations, access control systems, and incident response procedures.

Partner with corporate security on physical security standards, fraud prevention considerations, and branchlevel risk mitigation.

Sustainability & Accessible Design

Support LEEDand WELLaligned initiatives and sustainability programs across office locations.

Ensure workplace design and operations comply with accessible design standards, including AODA requirements.

Implement environmentally responsible practices within office experience and facilities operations.

People Leadership

Lead and manage a team of approximately 36 employees and contractors, providing direction, coaching, and performance management.

Qualifications

• Postsecondary education in Engineering, Architecture, Interior Design, Facilities Management, or a related discipline.
• 58 years of experience in facilities management, office experience, workplace operations, or property management, preferably within a multisite corporate or financial services environment.
• 3-4 years of strong experience in AutoCAD for space planning and technical drawing maintenance.
• 3-4 years of working knowledge of LEED, WELL, and sustainable building practices.
• Solid understanding of tenantlandlord relationships and commercial leasing from both perspectives.
• Experience with occupational health and safety compliance and accessible design requirements.
• Solid budgeting, vendor management, and project management capabilities.
• Excellent communication, stakeholdermanagement, and customer service skills.
• Ability to manage multiple priorities across geographically dispersed office locations.
• Hands‑on experience with facilities and workplace technology platforms, including ticketing systems, space management tools, AutoCAD, CMMS solutions, and an understanding of building automation systems which are landlord managed.
• Experience implementing or supporting integrated ticketing and space management solutions to improve service delivery, reporting accuracy, and operational efficiency.
• LEED Green Associate or WELL AP certification.
• Professional facilities or workplace credentials (e.g., IFMA, BOMA, IWFM).
• Experience supporting regulated industries such as banking, insurance, or financial services.
• Familiarity with visitor management systems, hybridworkplace tools, and multisite office operations.

What We Offer [For full‑time permanent roles]

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top‑up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive Career Development program