TELUS Health Client Support Analyst
TELUS
Join TELUS Health as a Client Support Analyst focusing on benefits administration. Your role will revolve around optimizing the use of benefits platforms through expert troubleshooting and strategic problem-solving. With a minimum of three years in benefits administration or SaaS support, you'll leverage your analytical skills to manage escalated client inquiries and ensure timely resolutions. Your capacity for teamwork and client partnership will be crucial as you serve as a liaison and enhance client satisfaction. Key Responsibilities:
- Investigate client inquiries through phone, email, and tickets
- Lead thorough analysis of complex client issues
- Provide expert troubleshooting and technical guidance
- Maintain quality control and adhere to service level agreements
- Document processes and mentor junior analysts
- 3+ years in client support or benefits administration
- Exceptional analytical and troubleshooting abilities
- Self-directed with a proactive approach to problem-solving
- Strong communication skills to articulate technical insights
- Proficient with Microsoft Office and contemporary technologies
Vacancy posted 21 hours ago
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