Support IT/ Technicien Helpdesk F/H

At Ripple, we’re building a world where value moves like information does today. Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. It enables total access to cash, liquidity, payments, and financial risk management.
We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. This role offers outstanding exposure to the financial risk management approaches of leading international organizations.
Be the first line of support and a trusted partner to our clients—internally and externally. You’ll deliver fast, thoughtful, and high-quality resolutions that build confidence and long-term relationships.
Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and solution-focused
Dive Into Technical Operations
You’ll play a key role in keeping operations running smoothly while continuously improving how we support and scale.
Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client challenges and ensure clients are successfully onboarded and transitioned to Client Support
Identify trends in client issues and provide actionable feedback to drive product and process improvements
You’re curious, solutions-driven, and thrive in a fast-paced, technical environment where no two days are the same.
Experience in B2B technical support, ideally in a SaaS environment
A proactive mindset with a passion for continuous learning and improvement
Passionate about delivering a high-quality customer experience through responsive support, clear communication, and a solutions-oriented mindset
This range does not include equity or additional compensation, such as bonuses or commissions.

88,000—$105,000 CAD

A professional development budget to support other modes of learning.
In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
Take Control of Your Finances
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Mobile phone stipend
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.