Senior Partner Program Manager

About the Role

Jobber is looking for a senior partner program manager to own the strategy, operations, and growth of our ISV Marketplace program. The role sits at the intersection of program management, platform strategy, and partner operations. You will define and execute the end‑to‑end marketplace partner experience—from recruitment and onboarding to listing optimization and ongoing performance management—while building the scalable frameworks and governance needed to grow the marketplace into a best‑in‑class ecosystem. Travel to partner sites and industry conferences is required.

Key Responsibilities

• Marketplace Strategy & Program Design
  • Own the end‑to‑end ISV Marketplace program strategy and operating model
  • Define marketplace partner tiers, requirements, benefits, and engagement standards
  • Design and implement scalable onboarding, certification, and listing quality frameworks
  • Establish program policies, governance standards, and partner guidelines that maintain marketplace integrity
  • Develop the marketplace partner lifecycle from recruitment through scale with a programmatic approach
  • Continuously benchmark against industry‑leading marketplaces to evolve Jobber’s program
• Marketplace Operations & Performance
  • Optimize marketplace operational processes, including listing reviews, partner communications, and program compliance
  • Manage operational processes for external third‑party marketplace listings
  • Define and track marketplace health metrics, partner performance indicators, and ecosystem KPIs
  • Build reporting frameworks and dashboards that surface actionable insights to leadership
  • Serve as the default contact for Tier 3 partners and manage communications with multiple partners
• Cross‑Functional Leadership
  • Collaborate with Product and Engineering to shape marketplace platform capabilities, APIs, and developer experience
  • Work closely with Partner Managers to create programs that support partner growth and success
  • Partner with Marketing to drive marketplace awareness, co‑marketing, and listing discoverability
  • Align with Sales and Success teams to enable marketplace‑driven customer acquisition and retention motions
  • Provide marketplace insights, competitive intelligence, and ecosystem reporting to senior leadership
  • Champion the voice of ISV partners internally to influence product and platform investment decisions

Qualifications

• Proven experience in partner program management, marketplace operations, or platform ecosystem roles within technology companies
• Bachelor's degree or equivalent in Business, Management, or related field
• Experience designing, launching, or scaling an ISV marketplace or app ecosystem program
• Demonstrated success building partner lifecycle frameworks, tiering models, and operational playbooks
• Strong program management skills with the ability to manage multiple workstreams and competing priorities
• Commercial acumen and experience setting and exceeding ecosystem growth targets
• Executive presence and ability to influence senior stakeholders internally and externally
• Data‑driven mindset with experience building KPI frameworks and translating metrics into strategic action
• Technical fluency and understanding of APIs, integrations, and platform/developer ecosystems
• Strong cross‑functional collaboration skills in a fast‑paced environment
• Passion for building structured, scalable programs that drive real business results
• Willingness to travel regularly for conferences and partner engagements

Compensation

Minimum Total Target Commission (TTC): $166,200, midpoint: $195,500, maximum: $224,800. The TTC includes base salary and a quarterly incentive equal to 20% of the base salary for achieving individual and team goals.

Benefits

• Extended health benefits package with fully paid premiums for both body and mind
• RRSP, TFSA, or FHSA matching
• Stock options
• Equity rewards, annual stipends for health and wellness, retirement savings matching
• Dedicated Talent Development team with career coaching and leadership programs
• Opportunities for career development within a rapid‑growing technology company

Equal Opportunity Employer

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer and are committed to working with applicants requesting accommodation at any stage of the hiring process.