Senior Program Manager (Toronto)

Senior Program Manager (IT)

The Senior Program Manager (IT) is responsible for leading large-scale, complex, multi-year technology programs that span business areas, delivery teams, and vendor partners.

This role provides strategic oversight, governance, and end-to-end delivery leadership to ensure programs meet business objectives, align with enterprise architecture standards, and deliver measurable value.

The Senior Program Manager drives collaboration across cross-functional teams, manages risks and financials, and ensures solutions are delivered on time, within scope, and within budget.

Key Responsibilities

Program Leadership & Strategy

• Define program vision, scope, objectives, and success measures in alignment with enterprise and business strategies.
• Develop multi-year program roadmaps, integrating business priorities, technology strategy, budget constraints, and resource capacities.
• Provide leadership across multiple concurrent projects, ensuring cohesive and coordinated delivery.

Governance & Stakeholder Management

• Establish program governance, including decision-making forums, reporting structures, and performance metrics.
• Lead communication with senior executives, business partners, and technical leadership to ensure alignment and transparency.
• Manage competing priorities and negotiate acceptable solutions across stakeholder groups.

Program Delivery & Execution

• Oversee end-to-end planning, execution, monitoring, and closure of program components.
• Drive program status reporting, including progress, risks, issues, dependencies, and budget health.
• Ensure quality assurance practices, architectural alignment, and adherence to IT policies and standards.

Financial & Resource Management

• Develop and manage multi-year program budgets, forecasts, and investment proposals.
• Allocate and optimize resources across project teams, vendor partners, and shared services.
• Oversee procurement activities, contracts, and vendor performance.

Risk & Issue Management

• Identify, document, and mitigate program risks and issues throughout the delivery lifecycle.
• Lead escalation management, cross-team dependency resolution, and scope change control.
• Implement best practices focused on proactive risk detection, transparent reporting, and strong program control frameworks.

Leadership & Team Development

• Provide coaching, guidance, and direction to project managers, business analysts, technical leads, and delivery teams.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Champion diversity, inclusion, psychological safety, and high-performance team principles.

Qualifications

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or equivalent experience.
• + years of progressive experience in IT project/program management, including leadership of large, complex, multi-stakeholder initiatives.
• Experience in Agile, Waterfall, and hybrid delivery methodologies.

Technical & Professional Skills

• Solid understanding of enterprise IT systems, system integration, cloud technologies, cybersecurity, and solution delivery.
• Advanced skills in program planning, financial management, risk management, and governance.
• Demonstrated ability to manage vendors, contracts, and third-party delivery partners.
• Exceptional communication, negotiation, and relationship building skills.

Preferred Certifications

• PMP, PgMP, or PMI-ACP
• PROSCI Change Management ITIL Agile/Scrum certifications (CSM, SAFe)

Key Competencies

• Strategic Thinking
• Leadership & Influence
• Stakeholder Engagement
• Decision Making
• Change Leadership
• Problem Solving
• Financial Acumen
• Delivery Excellence