Director, Information Technology & Business Systems

About eSentire

eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. And today, that means pioneering the future of AI-powered security. At eSentire, we're building a cutting-edge AI Security Operations Platform that will amplify human expertise, not replace it, creating a workplace where innovation meets impact.

Our culture is based on transparency, teamwork, and continuous innovation, where your ideas can shape how AI and human intelligence work together to outsmart cyber adversaries. As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries—and we're looking for forward-thinking talent to help us define what AI-first security, human-backed trust means for the industry.

About the Position

The Director, Information Technology & Business Systems is responsible for the strategic leadership, delivery, and optimization of the organization’s technology landscape, including core IT infrastructure and enterprise business systems. This role partners closely with executive leadership and business function leaders to ensure technology solutions effectively support business objectives, scalability, security, and operational excellence.

The Director oversees all IT operations, enterprise applications, and business system platforms, leading teams responsible for infrastructure, applications, integrations, and system support while managing budgets, vendors, and technology roadmaps.

Responsibilities

IT Strategy & Operations

• Oversee all technology operations including infrastructure, networks, security, core systems, and end-user technology.
• Define, implement, and maintain IT policies, standards, and governance aligned with organizational objectives.
• Ensure IT systems are secure, reliable, compliant, scalable, and operating to expectations.
• Evaluate existing systems and identify opportunities for upgrades, optimization, or new technology solutions.
• Manage IT budgets, forecasting, and expenditure reporting to executive leadership.

Business Systems Leadership

• Lead the strategy, implementation, enhancement, and support of enterprise business systems supporting Finance, Sales, Marketing, HR, and Customer Success.
• Partner with business leaders to understand processes, requirements, and future needs, translating them into effective technology solutions.
• Develop and maintain a rolling technology roadmap to optimize and streamline key business systems.
• Act as a trusted advisor to business stakeholders by proactively identifying improvements and innovation opportunities.
• Team Leadership & Development
• Lead and manage team of system administrators/developers, engineers, and analysts.
• Provide coaching, direction, and performance management to ensure high-quality delivery and team engagement.
• Coordinate internal teams, external consultants, and vendors to deliver projects and ongoing support.

Project Delivery & Change Management

• Oversee the delivery of IT and business systems projects including implementations, integrations, enhancements, and upgrades.
• Ensure systems within the portfolio are highly available, current, well-performing, and effectively supported.
• Apply strong project, technology change management, and risk mitigation practices to all initiatives.

Vendor & Stakeholder Management

• Lead vendor selection, contract negotiations, and statement-of-work development.
• Manage SaaS and technology vendor relationships to ensure delivery commitments, licensing, and contracted outcomes are met.
• Build strong, trusted relationships with senior leaders, stakeholders, and decision-makers across the organization

Requirements

• Bachelor’s Degree in Computer Science, Engineering, Business, or a related field (Master’s Degree an asset).
• 10+ years of progressive IT experience, including leadership of IT and/or business systems teams.
• Proven experience overseeing enterprise IT operations and large-scale business systems in a growing or high-tech environment.
• Strong understanding of infrastructure, systems architecture, SaaS platforms, integrations, and modern service-based computing models.
• Experience leading complex software implementations and technical integrations.
• Demonstrated success managing IT budgets and vendor relationships.
• Experience supporting finance, sales, marketing, HR, and customer success technologies.

Technical & System Experience (Assets)

• CRM and ERP platforms (e.g., Salesforce, NetSuite)
• HCM platforms (e.g., Ceridian Dayforce)
• BI and analytics tools (e.g., Power BI)
• Integration platforms and middleware
• Sales compensation tools

Core Competencies

• Strategic thinking with strong business acumen
• Excellent organizational, leadership, and communication skills
• Strong executive presence and stakeholder management capability
• Proven ability to plan, prioritize, and deliver against business needs
• Analytical, problem-solving, and decision-making excellence
• Collaborative, relationship-oriented leadership style

This posting is for an existing vacancy

Hybrid Work Arrangement: This position operates on a hybrid schedule, with remote work on Mondays and Fridays and on-site work from Tuesday through Thursday.

Compensation Range

The expected base salary range for this role is $150,000 to $170,000 CAD. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

• Competitive benefit program
• Paid parental leave
• Matching RRSP program
• Competitive employee referral bonus

Accommodation

If you have any accessibility requirements during the recruitment process, please reach out to our HR team at View email address on canada.jobradars.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.

Hiring Status: Immediate Need (Existing Vacancy)

Work Location

This role requires a hybrid work arrangement at our Waterloo, Ontario office:

• Onsite: Tuesday through Thursday
• Flexible: Mondays and Fridays (onsite or remote)

Compensation Range

The expected base salary range for this role is $XXX-$YYY CAD with on-target earnings between $XXX-$YYY CAD (exclusive of benefits). This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.

Your Talent Acquisition Specialist can speak to you more about the range and where you may fall within it based on your location and these factors.

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We recognize and reward performance while supporting your well-being through a comprehensive package. Our package includes a comprehensive benefit and retirement savings program, and our flexible vacation plan.

Accommodation

If you have any accessibility requirements during the recruitment process, please reach out to our HR team at View email address on canada.jobradars.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.

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