Dispatch Support

Join a Team That Moves Freight—and People—ForwardAt Mustang Freightways Ltd., we're more than a transportation company—we're a team built on reliability, service excellence, and respect. We offer general freight services (LTL & TL) across Alberta and British Columbia, and we're proud of the reputation we've earned with our clients and our people.

We are currently seeking a Full-Time Dispatch Support professional to join our operations team. If you thrive in a fast-paced environment, are highly organized, and love solving problems on the fly, this role could be a perfect fit. Shift is 6:30 am to 15:00 pm Monday to Friday.

What You'll Do

As part of our dispatch operations team, you'll keep freight moving smoothly and customers satisfied by:

• Scheduling pickups and deliveries to meet customer timelines
• Coordinating the daily dispatch plan with accuracy and efficiency
• Monitoring freight loads and making real-time adjustments
• Working closely with the AM Supervisor and Dispatcher to resolve delivery issues
• Processing driver paperwork, verifying details, and ensuring accurate records
• Communicating clearly with drivers, customers, and internal staff
• Handling customer calls and emails to coordinate freight movement and resolve concerns
• Keeping logs and records for quick reporting and accountability
• Maintaining a strong understanding of dispatch processes and client service expectations

What We're Looking For

We're looking for someone who's organized, dependable, and team-focused with:

• Strong computer skills (Outlook, Excel, Word)
• Excellent attention to detail and typing accuracy
• High school diploma or GED (required)
• Post-secondary education in logistics or business (preferred)
• Experience in dispatch, customer service, or transportation (an asset)
• Knowledge of LTL/TL freight, shipping/receiving, or scheduling (a bonus)
• Clear, confident communication—both written and verbal
• Ability to stay calm under pressure and manage shifting priorities
• A professional, team-first attitude with strong work ethic

Why Work With Us?

• Competitive pay and consistent hours (Monday-Friday, daytime)
• Supportive team environment with training provided
• Opportunities for growth within the transportation industry
• Inclusive, respectful workplace culture
• Equal opportunity employer - we value diversity in our workforce

Job Type: Full-time

Pay: $45,000.00-$48,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (preferred)

Experience:

• transportation: 1 year (preferred)

Work Location: In person