Product Support Analyst - Enterprise Applications
Astra North Infoteck Inc.
Enterprise Product Analyst – SAP, Salesforce CRM, MDM & ServiceNow
Work Arrangement: 100% Onsite Working Hours: 8:00 AM–5:00 PM MST
Job Summary
We are seeking an experienced Enterprise Product Analyst to support enterprise platforms such as SAP, Salesforce CRM, Master Data Management (MDM), Microsoft Dynamics CRM, ServiceNow, and other enterprise applications. The ideal candidate will bridge business, cybersecurity, operations, and technical teams to drive product enhancements, operational efficiencies, and successful delivery of business outcomes.
Key Responsibilities
Business Engagement & Planning
Establish trusted relationships with business stakeholders.
Facilitate workshops to elicit business needs, objectives, and challenges.
Support strategic planning, demand intake, and initiative prioritization.
Develop business cases and value realization frameworks.
Business Analysis
Analyze current business processes and identify improvement opportunities.
Document current-state and future-state business processes.
Conduct gap analysis, risk assessments, and feasibility assessments.
Define business requirements, success criteria, and key performance indicators (KPIs).
Solution Development
Collaborate with technical teams to ensure business objectives are understood.
Translate business requirements into user stories and functional requirements.
Validate proposed solutions against business expectations.
Support User Acceptance Testing (UAT).
Project Delivery
Track requirements throughout the project lifecycle.
Support change management, training, and business readiness activities.
Ensure delivered solutions align with business goals and expected outcomes.
Assist with post-implementation reviews and benefits realization.
Required Skills
Strong Business Analysis experience.
Strong understanding of cybersecurity concepts, controls, frameworks, and operational practices.
Ability to act as a liaison between business, cybersecurity, operations, and technical teams.
Experience analyzing business and technical requirements and translating them into actionable outcomes.
Expertise in developing and maintaining technical and operational documentation.
Excellent stakeholder management, communication, and facilitation skills.
Experience supporting enterprise platforms such as:
SAP
Salesforce CRM
Master Data Management (MDM)
Microsoft Dynamics CRM
ServiceNow
Other enterprise applications
Preferred Skills
Agile Delivery and Product Management tools.
System Integration and API knowledge.
Data Analysis and Reporting.
Top 3 Must-Have Skills
Enterprise Product Analyst experience supporting SAP, Salesforce CRM, MDM, Microsoft Dynamics CRM, ServiceNow, or other enterprise applications.
Strong business analysis and requirements management experience.
Ability to collaborate across business, cybersecurity, operations, and technical teams to deliver business solutions.
Top 3 Preferred Skills
Agile Delivery & Product Management Tools.
System Integration & API Knowledge.
Data Analysis & Reporting.
Additional Skills
Business Analysis
Cyber Security
Project Management
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