Strategic Business Analyst

Job Responsibility:

Calgary, AB (Hybrid)

Strategic Business Analyst

Location: Calgary, AB (Hybrid In-Office)

For over 55 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate.

Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!

The Opportunity:

The Strategic Business Analyst holds a dual reporting structure to both the Senior Manager, Strategy & Planning and the Director, Delivery Services. This role is responsible for collaborating with senior leaders to develop strategies that align with H&R Block's mission statement. The Strategic Business Analyst takes charge of establishing multi-year roadmaps to support the creation of long-term and short-term corporate plans. Acting as a liaison between the Architecture team and key business stakeholders, this role bridges the gap between business objectives and technology solutions to meet the needs of the company and its customers.

This position is based in Calgary, AB and offers a hybrid work schedule, with 3 days per week in-office.

Main Responsibilities:

• Possesses a comprehensive understanding of the company, including its structure, personnel, processes, and technology, as well as the interconnectedness between departments.
• Establishes strong relationships with key stakeholders across all levels of the organization, both at head office and in the field.
• Provides assistance to senior leaders in developing strategies and business plans.
• Facilitates workshops involving multiple stakeholders to determine business priorities, sequencing, and conduct high-level solution analysis.
• Identifies and maps dependencies between business initiatives and technology deliverables.
• Develops roadmap scenarios to present strategic options to senior leaders, along with associated costs, benefits, and risks.
• Collaborates with the Enterprise Architect to assess potential technology solutions for business challenges.
• Establishes connections with the Architecture and Strategy teams at H&R Block's global headquarters in Kansas City.
• Contributes to the improvement of governance, processes, and tools for annual portfolio management and budgeting activities.
• Leads the organization's benefits realization function, ensuring that implemented strategies meet their intended targets.
• Collects metrics and data from various sources (NPS, Financials, Reporting, etc.) to inform strategic planning.
• Assists the Delivery Services team in their functions, as capacity allows (Portfolio Management, Business Continuity Management, Release Planning, etc.).
• Ensures that business models align with the company's mission statement.
• Evaluates proposals for new products and services.
• Tracks regulatory, market, and economic trends.
• Performs other assigned responsibilities as necessary.

Key Qualifications:

• Possesses over 10 years of progressively responsible experience in business analysis or business architecture, with a preference for experience within the financial services sector.
• Hold a Bachelor's Degree in Business or a related field, complemented by extensive professional experience.
• Possession of a Master of Business Administration (MBA) degree is an asset.
• Business Relationship Management experience, along with BRMP or CBRM certifications, is considered beneficial.
• Project Management experience, as well as holding a PMP certification, is considered advantageous.
• Skilled in leading and facilitating workshops involving multiple stakeholders.
• Demonstrates expert proficiency in utilizing the Microsoft Suite of applications, including Word, Excel, PowerPoint, and Outlook.
• Possesses exceptional business and technical writing and editing skills, along with strong organizational skills and attention to detail.
• Demonstrates exceptional collaboration, strategic planning, and communication skills.
• Has a proven track record of delivering results, with a results-focused approach and a strong work ethic.
• Exhibits excellent interpersonal skills, capable of building strong relationships and being viewed as a trusted strategic partner by senior People Leaders.
• Has the ability to successfully manage and balance competing priorities.

Do you have a passion for Strategic Business Analysis, along with the skills and qualifications required for this GREAT opportunity?

If so, we invite you to send your resume to View email address on ca.edajobs.com, including the position title in the subject line.

We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.

H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.