Customer Service Analytics

We are seeking a detail-oriented and analytical Part-Time Business Intelligence Engineer to support our Customer Service Analytics team in a fully remote capacity. In this role, you will help transform complex data into meaningful insights that support strategic decision-making and operational performance.

This position is ideal for a professional who thrives in a flexible remote environment, enjoys solving business problems through data, and can independently manage reporting and analytics initiatives while collaborating with cross-functional teams.

• Design, develop, and maintain dashboards, reports, and KPI tracking solutions

• Analyze business performance data and provide actionable insights to stakeholders

• Support monthly business reviews and executive reporting processes

• Identify trends, anomalies, and opportunities through data analysis

• Automate reporting workflows and improve reporting efficiency

• Create clear and visually effective data presentations using BI tools

• Collaborate with business leaders, analysts, and technical teams to support strategic initiatives

• Ensure data accuracy, consistency, and governance across reporting systems

• Document reporting processes, business logic, and analytics methodologies

• 3+ years of experience in business intelligence, analytics, or data analysis

• Strong SQL and database experience with platforms such as Redshift, Oracle, NoSQL, or similar technologies

• Proficiency in Excel and data visualization tools such as Tableau or equivalent BI platforms

• Strong analytical thinking and problem-solving skills

• Excellent written and verbal communication skills

• Ability to work independently in a remote environment and manage multiple priorities

• Experience supporting executive reporting and operational analytics

• Familiarity with data governance and reporting best practices

• Experience working with cross-functional stakeholders and leadership teams

• Background in media, technology, entertainment, or subscription-based industries

• Experience improving reporting automation and data accessibility

• Part-time remote position

• Flexible working hours based on project and business needs

• Collaborative and supportive team environment

• Opportunity to contribute to high-impact business initiatives

We are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment based on skills, experience, and qualifications.