Axon Fusus Technical Support Specialist

Axon

Support Axon Fusus customers remotely from Canada through phone, email, and chat, combining systematic troubleshooting with technical customer care.

As a Senior Technical Support Representative at Axon, you will provide first-class support for Axon Fusus hardware and software. The work involves enterprise routers, firewalls, tunnels, data flow, video management systems, security cameras, and Linux networking tools. You will resolve requests, follow escalation policy, and maintain accurate CRM documentation while pursuing training and certifications.

Key Responsibilities:

Respond to customer requests through email and telephone
Troubleshoot issues and follow Axon Fusus escalation policy
Work with enterprise networking equipment and data flow
Collaborate with Implementation on geospatial customer setup
Participate in sponsored technical training and certifications

Requirements:

Systematic analytical approach to problem-solving and resolution
One year working in information systems and networking
Strong enterprise network equipment configuration knowledge
Security camera, VMS, DVR, and NVR experience strongly desired
Network+, Security+, or Linux+ certifications

Bring analytical troubleshooting, enterprise networking, and video technology knowledge to Axon Fusus customer support.

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L'offre d'emploi a été publiée il y a 1 jour

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