Network Support Specialist

Job Responsibility: Job #:9622 Division:Information Technology Services Vacancy Type:Full-time Temporary Affiliation:Union: CUPE 79 Contract Length:Approximately 1 year Grade:TCHC 9 # of Vacancies:1 Salary/Hourly Range:49.20 - 53.92 Hiring range/wage:49.20 Work Details (Days/hours):Monday to Friday, 35 hours/week Posted Date:6/3/25 Existing or New:New Deadline to Apply:6/17/25

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year.
• Fitness membership discount;

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

Use your computer network and infrastructure skills to help improve the lives of Canada's largest social housing provider's tenants!

The Information & Technology Services Unit requires a Network Support Specialist. Reporting into the Supervisor, Network & Infrastructure, this position will provide technical expertise and will play a key role in the support and implementation of network and infrastructure services in alignment with Toronto Community Housing's cloud adoption strategy.

What you'll do

• Provide second level expertise, on-site and remote support of LAN/WAN servers, network devices, wireless including the installation and configurations of network hardware, software and peripherals to ensure IT systems function efficiently and seamlessly.
• Plan and coordinate the installation of network infrastructure devices across the enterprise while ensuring safe networks with disaster recovery options.
• Apply in-depth experience with components of on-premises and cloud infrastructure to diagnose complex network, storage and server issues and implement corrective solutions.
• Collaborate with cloud project team to ensure seamless integration between network and cloud infrastructures
• Provide proactive network and server monitoring to ensure optimum network performance and acts on alerts of critical issues.
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
• Configure, manage, and maintain Cisco ASA and NextGen Firewalls to ensure network security
• Ensure the performance of the Company's physical data and communications network through the monitoring of performance indicators and troubleshooting connectivity problems
• Act as a primary technical liaison between Infrastructure and other IT teams, vendors, partners, and the business to design and promote infrastructure solutions.
• Provide work direction for project team members regarding and project task deliverables and progress
• Implement and test disaster recovery procedures and network resiliency strategies in cloud networks to ensure business continuity
• Perform backup and recovery procedures to ensure the availability and integrity of the network environment
• Monitor performance and ensure system availability and reliability of production infrastructure and initiates corrective actions to ensure optimal network performance
• Respond to level 3 service desk requests to analyze patterns and trends, identify, escalate and remediate threats including root cause analysis
• Collaborate with Incident Manager in integrating event management alerts
• Support IT projects throughout project lifecycle including determining requirements, research, evaluation and solution recommendation
• Assists with development and upkeep of technical documentation, run books including disaster recovery procedures/documentation and testing.
• Attends the weekly ITSM and Operations Review and the Incident/Problem Review meetings as required
• Provides after-hours coverage of critical business systems on a rotating schedule with other members of the section, as agreed and scheduled with the Manager
• Stay updated on new trends and advancements in the field of cloud networking and automation
• Other duties deemed necessary

What you'll need

• Bachelor's degree in computer science or equivalent combination of education, certification
• 7+ years of experience in network infrastructure administration, developing, coordinating, planning, delivering and deploying cybersecurity practices hybrid cloud/on-premises environment
• A recognized certificate in one of the following: CCNA Routing and Switching, CCNP Routing and Switching/Security, Microsoft Azure Administration (AZ104) strongly preferred
• Proven experience in planning, designing and implementing network technology solutions in a complex hybrid on-prem/cloud environment including Active Directory, Azure, M365, MS Teams, OneDrive, SharePoint, Exchange Online; Windows Server 2019/2016/2012/2008; Linux; Microsoft Office and SQL Server 2016/2014/2012;
• Experience with supporting Zscaler (ZIA/ZPA) Secure Internet Gateway, CrowdStrike Falcon (anti-virus/endpoint detection and response/threat hunting), Tenable Nessus vulnerability management considered definite assets
• Previous experience with Azure Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS)
• Proven in depth hands experience configuration, installation, and troubleshooting Cisco switches, routers, firewalls, wireless, NAC, VoIP
• Strong in-depth knowledge of protocols such as EIGRP, OSPF, MPLS, DHCP, QOS, DNS, NTP, LDAP, HSRP, VRRP, VxLan, SMTP, SSH and BGP
• Knowledge of supporting and implementing VMware VSphere 7/8 Enterprise, VCenter and VRealize considered definite assets
• Proven technical system management skills, specifically with technical issues at the server and Local Area Network level; experience with server and network management software; server configuration and installation problem determination and resolution
• Strong knowledge of Information and Cybersecurity principles, best practices, and industry standards
• Strong conceptual, analytical, and problem-solving skills
• ITIL certification and previous experience with ServiceNow a definite asset
• Demonstrated knowledge of developing, maintaining and testing disaster recovery plans
• Proven commitment to customer service, performance quality, and continuous improvement
• Excellent oral and written communications skills
• Demonstrated ability to work effectively as a member of a team, to work independently as required, and to work after hours or weekends for scheduled maintenance or emergency calls
• Ability and sensitivity in providing respectful service to diverse populations (age, race, language, gender, sexual orientation, culture and disability)

What's next

Once you apply, we'll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

INDS