IT Support Specialist

ABOUT BLACKSTONE ENERGY

Blackstone Energy Services is a privately owned, integrated energy transition company that helps public institutions and private sector organizations manage their energy costs, consumption and carbon emissions. We are guided by our impassioned vision to crush their carbon footprints for all!

With our team of like-minded and award-winning climate crusaders, our success is built on developing responsible energy and carbon management solutions that put climate ambitions into action. This includes budgeting, commodity management, risk & cost improvement strategies, utility bill management, consumption efficiencies and conservation efforts, GHG emission reductions, clean infrastructure retrofits, regulatory compliance and ESG reporting. We are a rapidly growing team with an entrepreneurial culture providing superior customer service and customized energy solutions.

Our head office is in the dynamic Yonge and Eglinton neighbourhood and is on the TTC subway line.

JOB PURPOSE

We are seeking a proactive and customer-focused IT Support Specialist to join our rapidly growing company that recently surpassed 100 employees. As part of a close-knit, three-person IT Support team, you will be the first point of contact for technical issues, delivering high-quality support across Windows, macOS, and Ubuntu environments. This role involves everything from onboarding new employees and managing hardware/software setups to troubleshooting complex issues and maintaining accurate documentation. You will play a key role in ensuring the smooth operation of IT systems for all employees, supporting users both in person and remotely. The ideal candidate is detail-oriented, adaptable, and passionate about technology, with a strong ability to communicate technical concepts to all levels of the organization. This is an exciting opportunity to grow with a company that values innovation, efficiency, and exceptional internal service.

RESPONSIBILITIES

• Be the first point of contact for technical support, providing high-quality assistance through email, desk-side visits, and remote tools.
• Deliver an exceptional onboarding experience by creating user accounts, configuring hardware, and ensuring new employees are fully set up with the right access and tools.
• Install, update, and maintain software and systems proactively - including first-run installations and scheduled patching.
• Troubleshoot PC hardware, printers, scanners, mobile devices (iOS/Android), and other peripherals with attention to detail and speed.
• Support and train users on hardware, software, and internal tools across Windows, macOS, and Ubuntu environments.
• Conduct issue triage and analysis; escalate unresolved or systemic problems to higher-level support when needed.
• Guide users through troubleshooting steps in a clear, professional manner, ensuring confidence and clarity.
• Maintain detailed documentation of incidents, solutions, and internal procedures using tools like Jira and Confluence.
• Monitor and maintain accurate inventory records of technology assets using internal tracking processes.
• Enforce security best practices and company policies related to access, authentication, and endpoint compliance.
• Suggest and help implement improvements to procedures that enhance user experience and service delivery.
• Deliver internal IT training to new and existing users to promote adoption of tools and technologies.
• Assist colleagues with hardware/software setups, ensuring consistent quality by following established IT processes and standards.
• Stay current on emerging technologies by participating in internal labs, tech events, or certification initiatives.

QUALIFICATIONS

• University, college or post-secondary education in computer science or Information Technology.
• Minimum 1-3 years of experience as an IT Helpdesk Technician or similar support role in an SMB or enterprise environment.
• Strong knowledge of Windows 11, macOS, and familiarity in Ubuntu operating systems.
• Hands-on experience with Active Directory, Microsoft 365 (M365), and VPN support.
• Solid understanding of networking fundamentals including TCP/IP, Ethernet, and LAN/WAN environments.
• Skilled in using remote support and ticketing systems to manage and resolve end-user issues.
• Excellent interpersonal and communication skills—you can explain technical issues to all levels, including non-technical users and executives.
• Meticulous documentation and organizational skills; you value clear, reusable knowledge and process consistency.
• You're friendly, self-motivated and passionate about technology—you enjoy solving people's problems and learning new tools.
• Experience managing Microsoft 365 administration for products such as Intune, Autopilot, and Microsoft Defender, ensuring robust device management and cybersecurity.
• Associate degree in a related field preferred; certifications (CompTIA A+, Microsoft, ITIL) are an asset.
• Experience supporting desktop/laptop break-fix scenarios and mobile device troubleshooting. Proficiency with Microsoft 365 apps, including Teams, Outlook, OneDrive, and Excel.
• Ability to manage time effectively and prioritize tasks in a dynamic, fast-paced environment.
• Comfortable working independently or collaboratively with remote team members.

WHAT'S IN IT FOR YOU?

• An opportunity to join a dynamic, fast-paced energy transition with true climate responsibility impact
• RRSP program with employer match
• Competitive salary
• Opportunity for professional growth and mentorship
• Flexible, hybrid work arrangements
• Company-paid Health & Wellness days off
• Fitness Club & Bike Share subsidy
• A collaborative, inclusive, solutions-oriented work culture.
• DEI+B Committee
• Central midtown Toronto office on the TTC line, close to great coffee and food options
• A fully funded, employee-focused health benefits plan (including vision care, an extensive Employee & Family Assistance Plan, and enhanced coverages for wellness-based practitioners such as mental health support, massage therapy and chiro)

Blackstone is an equal opportunity employer, providing equal opportunities to employees regardless of gender, race, ethnicity, disability, sexual orientation, religion, marital status, or age. We strive to maintain an inclusive culture where everyone feels valued, respected, and heard, and can be their best selves at work.

Our commitment to sustainability and climate responsibility is foundational to who we are. Read our Corporate ESG report here.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.