Customer Service Representative

Job ID: 525645  
Position Title: Customer Service Representative - Concord - 1 Year Contract
Employment Type: Contract, Full-time
Location: Concord, Ontario 
Compensation: $55,000.00 per year 

Dufferin Concrete is hiring a Customer Service Representative - Concord - 1 Year Contract !

Why This Opportunity?

This position gives you the chance to grow your career while taking on work that matters. You’ll have the opportunity to deepen your expertise, learn new skills, and contribute to initiatives that make a real impact on our business. It’s a role where your experience is valued, your ideas are heard, and your development is supported. We want you to succeed and continue building your future here at CRH Canada.

Position Summary:

Reporting to the CSR Lead, the Customer Service Representative (CSR) plays a key role in delivering a high-quality customer experience throughout the dispatching process. As the initial point of contact, the CSR is responsible for accurately and courteously entering customer orders while applying relevant industry knowledge.

The CSR handles a range of customer inquiries, including pricing, product recommendations, order modifications, and delivery troubleshooting. This role requires effective coordination with the distribution team to ensure timely and efficient delivery of products.

Duties:

• Act as the primary point of contact for account and COD customers throughout the order process
• Accurately input new orders and updates into the Command Concrete dispatching system
• Respond promptly and professionally to customer inquiries, providing real-time updates on deliveries
• Allocate orders to appropriate concrete plants based on location, fleet capacity, and product availability
• Address customer concerns by identifying service or quality issues and offering timely solutions
• Support administrative tasks and uphold company standards for environmental and health & safety compliance

Qualifications:

• Completion of secondary school education (High School Diploma or equivalent)
• 1–3 years of experience in a customer service or administrative role; experience in construction or dispatching is considered an asset
• Proficiency in Microsoft Office applications and Google Maps
• Strong verbal and written communication skills
• Excellent attention to detail, organizational skills, and ability to manage time effectively

This job posting reflects an existing vacancy. Details will be clarified during the recruitment process, if selected.

CRH Canada Group Inc., does not directly use artificial intelligence to screen, assess or select applicants. However, CRH Canada Group Inc., does use Indeed.com to publicly advertise this posting and Indeed.com does use artificial intelligence as part of the screening process. More information about how Indeed.com uses artificial intelligence in their process can be found here: How Indeed Uses AI: Employer Tools and Responsible Use

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

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