Customer Service Representative and Purchaser
Full-time
E.B. Box Company
Job Responsibility:
The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison between the client and the production department. As the Customer Service Representative, you are a vital player in scaling the growth of our client and creating memorable, long-lasting impressions for the customer.
Customer Service Representative Job Responsibilities:
- Work with customers daily to provide product and service information, address and resolve concerns, and process order request, enquiries, and escalations.
- Document all customer activities, resolutions, requests, and complaints
- Meet with Senior Leadership to evaluate progress, set goals, and maintain a high level of performance.
- Preparing quotes, coordinate project completion timelines with customers and forecast analysis.
- Technical support and pricing management.
- Take quotes from suppliers and purchase raw material as per the requirements
- Create production dockets in our ERP System as per the customer requirements
- Ensure information updated in the ERP system is accurate and up to date.
- Inventory Tracking and preparing weekly inventory reports using MS Office, Sage and our ERP System.
- Coordinating with different departments to ensure the job gets completed as per the customer requirements.
- Perform other duties as assigned.
Customer Service Representative Qualifications / Skills:
- At least 1-2 years of proven Customer Service, Customer Support, or Sales Experience.
- Microsoft Office knowledge
- Possess a confident attitude and strong communication and presentation skills
- Empathetic demeanor and passion for working and helping people in an individual or team setting
- Able to multi-task, prioritize and manage time efficiently in a fast-paced, entrepreneurial environment
Job Types: Full-time, Permanent
Additional pay:
- Bonus pay
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (required)
Work Location: In person
Vacancy posted 1 day ago
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