Customer Service Representative

About Trim Depot

Trim Depot is a market leader in the trim and door industry. Centrally located in Vaughan off of highways 400 & 407, we distribute our product to partners throughout the GTA. With a focus on customer service, our team delivers high-quality materials while ensuring a high level of customer satisfaction.

About the Sales Associate position

We are looking to expand our Showroom Sales Team to reduce wait times and achieve a high level of customer satisfaction. We are looking for a motivated customer orientated Sales Associate, looking to work in a fast-paced and challenging work environment. The ideal candidate must be a responsible individual with great attention to detail. 

The Sales Associate will be responsible for working with our sales team in meeting sales and customer satisfaction objectives within a fast paced and changing work environment. They are responsible for invoicing customers and educating them on the various doors, baseboards & casings and other products we can offer, for their home decor. The Sales Associate will provide product/services information and resolve any emerging problems our customer accounts may face. It is vital the Sales Associate is customer oriented and respond efficiently to customer requests and inquiries using a wide range of platforms.

The goal is to facilitate sustainable growth by providing additional value through excellent customer service, to go along with our high-quality products.

Sales Associate responsibilities are:

• Maintaining a good relationship with customers
• Managing a high volume of incoming calls
• Identifying and assessing customers needs in order to achieve satisfaction
• Generating sales leads through cold calling and following up with quotes
• Ensure all payments are taken and paperwork filed away properly
• Assist in the development of new products
• Communicating lead times with customers
• Providing accurate, valid and complete information to customers and internal team
• Follow communication procedures, guidelines and policies

Sales Associate requirements are:

• Able to handle inventory/stock
• Proven sales experience
• Proven customer support experience
• Ability to multitask, prioritize, and manage time effectively
• Good mathematical skills
• Effective communication skills
• Good organizational skills
• Bachelor's degree
• Strong computer skills and the willingness/ability to learn a new program

What do you get out of this?

• Be part of and grow with our fast-growing, dynamic team
• We'll provide you with the tools you need to develop your career and grow with our company
• Competitive salary with a performance-based bonus structure
• Full benefits package (after 3 months) and lots of office perk
• Monthly team-building outings
• Join us and become part of our growing family!

Equal Opportunity Employer

Trim Depot is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.