Resort Attendant

Job Responsibility:

At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience. We wouldn't be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.

We are seeking staff for the summer season (until October) for Terracana Ranch Resort .

Are you a positive self motivated person who is adaptable and looking for change? Are you an excellent team motivator who is excited to work and live in the remote area of Robson Valley? If you are ready for outdoor adventures and meeting new people, then come join our team at the Terracana Ranch Resort where we can continue to create the best possible experiences for our guests and each other!

JOB SUMMARY:

The Resort Attendant role is crucial to maintaining our high standards of cleanliness and guest satisfaction. You will actively collaborate with all departments to ensure a seamless and enjoyable experience for our guests. The ideal candidate will excel in productivity and have a passion for cleanliness and providing excellent service.

JOB RESPONSIBILTIES:

Room Cleaning and Maintenance:

• Perform thorough cleaning of guest rooms, including vacuuming, dusting, changing bed linens, and replenishing amenities.
• Ensure all kitchenettes are properly cleaned and stocked with essential items.
• Stripping all linens and assisting with the laundry.
• Report any maintenance issues or damage to the appropriate department.

Food and Beverage:

• Tending to the breakfast and dinner buffets- refilling food, clearing plates, keeping the dining room clean and tidy.
• Serving beverages as requested.
• Helping to organize and distribute bagged lunches.
• Accepting feedback and handling complaints from guests with sincerity and compassion.
• Other duties as required.

Collaboration with Other Departments:

• Actively participate in cross-departmental training, communication, and collaboration.
• Coordinate with front desk staff to ensure timely room turnovers and accommodate guest requests.
• Work closely with maintenance and management to address any issues affecting guest satisfaction.

Productivity and Time Management:

• Implement efficient cleaning routines to maximize productivity.
• Adhere to a strict schedule for room turnovers and prioritize tasks to meet operational demands.
• Report any challenges affecting productivity to the housekeeping supervisor.

Quality Assurance:

• Maintain high standards of cleanliness and presentation in all areas of the hotel.
• Conduct thorough inspections of rooms to ensure accuracy and attention to detail.
• Respond promptly to guest feedback and take corrective action as needed.
• Adhere to rules regarding health & safety and follow all company policies and procedures.
• Ensure all lost property is properly logged and returned to owner.

Hotel Amenities and Facilities:

• Assist in maintaining the cleanliness and orderliness of common areas of the property.
• Monitor and replenish cleaning supplies and amenities in work areas.
• Monitor consumables inventory and replace as appropriate.

QUALIFICATIONS:

• Ability to nurture a good working relationship with your team and other departments, such as reception and maintenance.
• Strong attention to detail to ensure rooms are spick and span, well serviced and that equipment is stored safely.
• A stickler for health and safety.
• Approachable and positive but firm with a huge level of personal integrity that leads by example.
• Ability to work efficiently and effectively with minimal supervisor, independently and as part of a team.
• Able to work in a fast-paced environment.
• Strong time management skills and ability to juggle many duties.
• Customer-oriented.

REQUIREMENTS:

• This is a physically demanding role. Candidate must be able to do full days of physical work. Candidates must be able to safely bend, lift and carry up to 50 lbs.
• For periods of the day, you will be required to be outside in the elements, regardless of weather.
• Previous housekeeping experience in a hotel setting is preferred.
• Previous serving experience is preferred but not necessary.
• Computer & Microsoft Software Literacy is an asset.

WHO WE ARE:

Terracana Ranch Resort is a 500-acre Ranch and Resort in British Columbia, an hour west of Jasper, Alberta. It is part of INNHotels , a Family of Independent Hotels with properties in Canmore, Jasper, Grande Cache, Red Deer, Stony Plain, Invermere, and Valemount.

WHAT WE OFFER:

• Furnished staff accommodation available.
• A great work environment with opportunities for career development and advancement within the INNHotels f amily of hotels.
• Hotel discounts as part of the INNHotels family of hotels.
• To live, work, and play in a beautiful area of the Robson Valley one hour west of Jasper AB.

Note: Work schedule is based on occupancy levels. This role requires someone who can work both weekdays, weekends, and holidays.

Do you think you would make a good candidate? Apply online with your resume and cover letter stating why you are interested in this role and area to live. We would like to thank all applicants for applying, however only those selected for an interview will be contacted.

Job Types: Full-time, Fixed term contract, Seasonal

Pay: $19.00 per hour

Benefits:

• Company events
• On-site parking

Ability to commute/relocate:

• Fraser-Fort George H, BC: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Cleaning: 1 year (preferred)
• Customer service: 1 year (preferred)

Licence/Certification:

• WHMIS Certification (preferred)

Work Location: In person