Alpine Guest Services Supervisor

Job Responsibility:

Do you love exploring and playing in the outdoors, making new friends, hanging around the campfire, canoeing, kayaking, stand up paddle boarding, snowboarding, skiing, and snowshoeing? Well, we have that, and more. Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this is a great place to work. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently searching for our next great team member as an Alpine Guest Services (AGS) Supervisor to join our Alpine Guest Services team. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we want to hear from you.

Responsibilities include: (but not limited to)

• Train, mentor and lead AGS Staff (includes AGS Agents and Snow School Instructors).

• Oversee Alpine Guest Services Building and report directly to the AGS Manager.

• Monitor and delegate tasks for rental, snow school, ticket & season pass sales.

• Manage inventory and submit orders as required to AGS Manager.

• Ensure high levels of customer service and respond to complex customer inquiries.

• Manage the flow of AGS to ensure high level end-to-end customer satisfaction.

• Supervise and evaluate AGS Staff and give constructive feedback in employee reviews.

• Help with creating schedules for the team with the AGS Manager.

• Create a positive team environment and motivate AGS Staff.

• Assist guests with products & services; in-person, by phone, and by e-mail

• Provide guests with accurate information regarding Alpine Services and Manning Park Resort.

• Prepare guest orders of rental equipment, snow school lessons, and/or lift tickets; processing payments through point-of-sale system.

• Distributing pre-purchased rentals & tickets and registering Snow School participants.

• Tech and adjust the rental equipment to meet specific customer needs.

• Tuning and repairs of Guest Alpine Equipment and rental equipment when required.

• Maintain a safe & clean environment for guests and colleagues at all times, including cleaning washrooms, cleaning floors and keeping the Alpine Guest Services Building sanitized.

• Set up and take down crowd control measures and snow school signage.

• Shovelling snow and maintaining a clear and ice-free environment around the AGS Building.

• Follow outlined policies to find solutions to guests' issues.

• Offer technical support for online purchases

• Assist with sales system issues and reports

• Assist in the marketing, promotion and sales of Manning Park Resort products (ski school, group bookings, season passes and/or day tickets).

• Other tasks as required.

Job Requirements / Qualifications:

• Strong leadership skills and the ability to multitask.

• Responsible and self-motivated individual able to assess and prioritize necessary duties

• Ability to work in a high-paced environment as both an individual and team player

• Effective time management and organizational skills

• Strong computer skills including excel, online sales platforms & POS.

• Will be required to work Weekends & Holidays.

• Previous supervisory experience is an asset.

• Ski Hill knowledge is an asset.

• Good physical condition; Able to work in outdoor, adverse weather conditions and perform manual labor

This is a Seasonal Position so you must be able to commit to the role for the full Winter Season (November-April). As a seasonal team member you may be presented with opportunities to cross train and support in other departments to meet seasonal demands.

Benefits:

• Free Rent - Biweekly Utilities of $140 (Including water, hydro, waste & heat)

• Free Wi-Fi and Calls within Canada & USA

• Free Seasonal Activities Pass (Alpine & Nordic in Winter, Boathouse in Summer)

• Free Rentals & Lessons (Alpine & Nordic in Winter, Boathouse in Summer)

• Monthly onsite Medical & Wellness Services

• Regular Grocery Pick Up Service

• Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge

Be Your Natural Self!

Being your natural self means that you are constantly engaged and empowered to instil change and positivity in the work environment whilst being proud of who you are! We are constantly striving to build and nourish a culture where inclusivity and tolerance are not just the norm, but are the elements which serve as our strength and identity. Being your Natural self means you love everything about the outdoors and are committed to helping preserve the beauty of the land we are on. In caring for our environment and for the natural beauty of Manning Park Resort, we are equally committed to paving the way in building an inclusive environment for everyone and are actively encouraging applicants with differing backgrounds, sexual orientations, and religious beliefs. No regard shall be given to an applicant's race, religion, skin colour, sexual orientation, and political belief. Applications are reviewed based on merit, bendability, and experience.