FOH Host & Guest Services

ROLE PROFILE: HOST Reports To: • FOH Manager • General Manager ⸻ Duties and Responsibilities • Greet all guests with warmth, professionalism, and enthusiasm • Manage reservations, waitlists, and walk-ins efficiently using the booking system • Maintain a calm and welcoming atmosphere at the entrance and throughout the guest experience • Communicate wait times clearly and accurately to guests • Monitor and manage floor flow, guest seating, and table turnover to maximize efficiency • Work closely with servers and management to ensure smooth service and timely seating • Handle guest inquiries, concerns, and special requests with professionalism and grace • Maintain a clean and organized host stand, entrance, and front-of-house areas • Support coat check and other guest services when needed • Comply with Arcana policies, procedures, and service standards ⸻ Qualifications & Qualities • Minimum 1–2 years experience in a host or guest-facing role (hospitality background preferred) • A warm, friendly, and confident personality • Excellent communication and interpersonal skills • Strong organizational and multitasking abilities • Ability to remain calm under pressure and manage busy guest flow with ease • Well-groomed, professional appearance and demeanor • Comfortable working with reservation and POS systems • Friday and Saturday late nights are required. ⸻ Working Conditions • Ability to work a flexible schedule based on business needs • Prolonged periods of standing and walking • Exposure to varied weather conditions at the door or coat check • May be required to lift and carry items up to 15 lbs • Regular use of phones, tablets, and reservation systems