Seasonal Guest Service Ambassador
$17.4 - $19.5 per hourHarbour Cruises
Operating year-round for private charters and catering, Harbour Cruises is Vancouver's leader in boat cruise entertainment. In addition to retail cruise products, private corporate events, and special event cruises, we also offer a unique and delightful way to experience the city. Based out of Vancouver Harbour in beautiful Vancouver, BC - we are dedicated to offering our guests the highest standards of customer service, quality and professionalism in the hospitality industry.
If you're interested in learning more about our company culture, and joining our team of passionate service professionals, you can check out more about our team here.
At Harbour Cruises, the Guest Services Ambassador is responsible for the day-to-day operation and workflow of our Tours and Front Office department. Further, Guest Services Ambassador is responsible for general inquiry, reservations, and tour operations and as an ambassador for both Vancouver and British Columbia's tourism industry. The right candidate will ensure efficient office operations, as well as maintain high production, productivity, quality, and customer-experience standards. The Guest Services Ambassador is passionate, friendly, approachable, and professional.
As a Guest Services Ambassador at Harbour Cruises, you'll get to:
Coordinate daily tour check ins efficiently, being the local expert and main contact person for questions and support on site
Deliver exceptional internal and external guest service with friendly and approachable demeanour
Work in a tight knit environment with all other team members to ensure seamless customer experience from Arrival to Departure
Answer customer queries and communicate information regarding upcoming events or new developments with the rest of the vessels team in a professional manner
Excellent communicator, professional customer service experience with polished verbiage
Fluent in English (Verbal and Written)
Confident, savvy, and efficient user of administrative software programs such as (Microsoft 365, RocketRez, Cardknox etc)
Knowledge of booking / reservations systems OR tech savvy and a fast learner with computerized software and systems (Fast Learner)
Strong foundations of accounting and record-keeping practices (ie. Cash handling, daily sales reconciliation
At least 1 year of previous experience without Travel & Tourism industry
Exceptional communication skills and customer service
Experience hiring, training and managing a team
Strong verbal, typing, writing technical skills
Familiarity with Microsoft 365, Rocket Rez desired
A natural problem solver with a desire to impact performance
Food & Beverage Experience (Bonus)
Tour Operations Experience (Bonus)
At Harbour Cruises, we're on a continuous learning journey as it relates to Equity, Diversity, & Inclusion. We know that diversity is a strength, and recognize that the unique backgrounds across our team help us make better decisions, result in more creative solutions, and ultimately lead us to stronger paths of success. We're working to create a workplace and team that is as diverse as the community we serve, and we aim to provide an environment that allows every person to bring their whole and authentic self to work every day. We pride ourselves on supporting our team to show up every day being the best they can be, and in addition to our collaborative and people-focused environment, we offer our team:
~ If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to View email address on ca.edajobs.com Types: Full-time, Fixed term contract, SeasonalContract length: Pay: $17.40-$19.50 per hour
Flexible Language Requirement:
~ French not required
Day shift
Evening shift
Monday to Friday
Morning shift
Night shift
Bonus pay
Overtime pay
Office management: Customer service: Administrative: 2 years (preferred)
Serving It Right (preferred)
$26 - $30 per hour
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