guest service supervisor
$38.5 per hourFull-time
Whistler Reception & Property Care
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Perform same duties as workers supervised
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
- Supervise support staff
- Schedule and confirm appointments
- Respond to complaints of guests
- Register arriving guests and assign rooms
- Provide job training and support
- Process guests' departures, calculate charges and receive payments
- Prepare monthly statements
- Perform basic bookkeeping tasks
- Enforce policies and procedures
- Co-ordinate recreation activities
- Carry out administrative and clerical activities (record keeping, scheduling etc.)
- Book appointments
- Attend to guests' requests for extra supplies or other items
- Answer electronic enquiries
- Calculate daily/shift payments received and reconcile with total sales
- Complete onboard and other logs
- Schedule activities
- Explain procedures
- Assist with record management
Supervision
- 16-20 people
- Staff in various areas of responsibility
- Customer service clerk
Experience and specialization
Computer and technology knowledge
- MS Outlook
- Quick Books
- Sage Accounting Software
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large workload
- Standing for extended periods
- Tight deadlines
- Work under pressure
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Team player
Benefits
Health benefits
- Health care plan
Other benefits
- Free parking available
- Learning/training paid by employer
- Other benefits
- Team building opportunities
- Wellness program
Vacancy posted 22 hours ago
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