Pool Attendant (Winter Season)

Job Responsibility:

Imagine arriving to work at a stunning slope-side hotel after lapping one of our three mountains on your Mountain Bike or the luxurious Golf course in the mountains. Do you enjoy spending your time overlooking the mountains, we are looking to bring in a Pool Attendant for the the upcoming Summer. The Pool Attendant plays an integral role in the Guest Services Team, whose main objective is establishing a positive experience and being well looked after from arrival to the outdoor pool & hot tub and ensure a pleasant departure from their relaxation. This high visibility profiled department carries a special responsibility in one of our most highly praised amenities. The Pool attendant may be stationed inside the pool entrance to a welcoming smile as guests enter through, while supporting and assisting with directions to the pool, sauna, gym, & changerooms. Pool Attendants answer general inquiries about the hotel and resort. Greet each guest by name. The Pool attendant overlooks the rules as followed in the health and safety use of the amenities, support guests with complementary water and fresh towels, and lastly to ensures the space is kept in an tidy manner. This role is a great intro to the hotel hospitality industry, If this sounds like the ideal work environment, fill out an application to work, live, and play where you belong.

Compensation Information: $19.85 per Hour

Physical Requirement:

Medium: Work activities involve handling loads between 10 and 20 kg; Predominately indoor setting

This job position requires physical presence at the designated location.

Accountabilities:

Guest Experience:

• Maintain a professional appearance and friendly presence within the guest services areas and Pool Amenities

• Act with professionalism and provide a service standard that elevates the guest experience
• Friendly Smile and welcoming to all guests entering the pool amenities
• Supporting in directions around the hotel and resort
• Act as an ambassador of the Hotel & Sun Peaks Resort, as prompted by guests for direction and insight on internal and external events.
• Interact with the guest throughout their stay
• Drive Customer loyalty by building individualized connections with guests
• Bell attendant and other guest services tasks as required

Health, Safety, and Security of Guests:

• Ensure hotel pool rules are being followed by all authorized guests
• Ensure area is kept tidy and clean and that towels are always available for authorized guests and returned prior to departure of pool amenities
• Support in ensuring gym equipment is working
• Overlook pool privacy and that guests entering are authorized and staying in hotel
• Maintaining pool max capacity limits
• Ensure hotel alcohol and food policies are up kept
• Ensure Staff pool usage is following rules and time regulations

Ideal Candidate:

• Experience within a customer-facing role with an understanding of the guest services
• A working knowledge of the Sun Peaks Resort and area
• Professional communication with guests
• Comfortable enforcing rules and hotel policies within the workplace
• Post-secondary education in hospitality or a related field would be an advantage.
• Professional, well organized and delights in providing exceptional guest service by anticipating guest needs with strong interpersonal skills
• A valid BC Class 5 driver's license or equivalent
• Ability to frequently lift up to 75 pounds (34kg). Often standing and walking throughout shift with occasional kneeling, pushing, pulling, and ascending stairs

Why join us?

We are Canada's second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That's why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you'll get to feel part of our special community right away. You and your wellbeing matter to us; you'll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

The perks and benefits you'll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding.