Snow School Administrator

Job Responsibility:

Do you love exploring and playing in the outdoors, making new friends, hanging around the campfire, canoeing, kayaking, stand up paddle boarding, snowboarding, skiing, and snowshoeing? Well, we have that, and more. Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this is a great place to work. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently searching for our next great team member as a Snow School Administrator to join our Alpine Guest Services team. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we want to hear from you.

Responsibilities include (but not limited to) :

• Assist guests with products & services; in-person, by phone, and by e-mail

• Provide guests with accurate information regarding Alpine Services and Manning Park Resort.

• Prepare guest orders of rental equipment, snow school lessons, and/or lift tickets; processing payments through point-of-sale system.

• Distributing pre-purchased rentals & tickets and registering Snow School participants.

• Follow up with participants after their lesson with offerings for their next visit.

• Assist the Snow School Supervisor with online availability, lesson planning on a daily and weekly basis, day-of arrivals, and departing of lessons.

• Tech and adjust the rental equipment to meet specific customer needs.

• Tuning and repairs of Guest Alpine Equipment and rental equipment when required.

• Always maintain a safe & clean environment for guests and colleagues, including cleaning washrooms, cleaning floors and keeping the Alpine Guest Services Building sanitized.

• Set up and take down crowd control measures and snow school signage.

• Shovelling snow and maintaining a clear and ice-free environment around the AGS Building.

• Assist with Snow School Lessons if required (if certified).

• Follow outlined policies to find solutions to guests' issues

• Offer technical support for online purchases

• Assist with sales system issues and reports

• Assist in the marketing, promotion and sales of Manning Park Resort products (ski school, group bookings, season passes and/or day tickets).

• Other tasks as required.

Job Requirements / Qualifications:

• Strong customer service skills

• Will be required to work Weekends & Holidays.

• Able to work in a fast-paced environment

• Must be approachable, dependable and a strong team player

• Strong computer skills including excel, word, outlook.

• Good physical condition; Able to work in outdoor, adverse weather conditions and perform manual labor

• Previous knowledge of the ski hill is an asset

• Previous use of a Point-of-Sales System is an asset.

• Level 1 or higher Ski or Snowboard Certification is an asset.

This is a Seasonal Position so you must be able to commit to the role for the full Winter Season (November-April). As a seasonal team member, you may be presented with opportunities to cross train and support in other departments to meet seasonal demands.