Customer Service Representative (CUPE)

Job Title:   Customer Service Representative

Division:   Clerks

Classification:   Customer Service Representative

Location: Kenora, ON | In person

Salary: $31.24/hr

Benefits: In accordance with Collective Agreement

Hours of Work: 37.5 hours per week | Mon – Fri |In accordance with the Collective Agreement

Position Status: 1 continuing, full-time position. This is an existing vacancy. 

Posted Internally: January 15, 2026

Closing Date:   January 22, 2026

The Customer Services Representative position will be the first point of customer contact and will be responsible for greeting customers and visitors in a friendly, professional manner and directing the visitor to the appropriate person if required. Responsible for delivering customer service in all front line duties including reception, cashier, collections, licensing and central records, water/sewer accounts and billing. Delivers a wide range of municipal services that are customer-focused and cost-efficient.
 

Qualifications:

• Grade 12 diploma or equivalent.


• Completion of an Office Administration diploma or other related field of study.


• Completion of an introductory post-secondary accounting course required.


• Minimum two (2) years’ experience in a customer service related work environment.


• Minimum of two (2) years computer related experience in a work environment and proficiency in Windows and Microsoft Office products.


• Strong ability to multitask and demonstrated experience where attention to detail is of the utmost importance.


• Ability to type a minimum of 60 words per minute.


• Ability to communicate effectively verbally and in writing.


• Ability to work with highly sensitive and confidential matters and maintain strict confidentiality.


• High level of expertise in all areas of modern office practice and procedures.


• Demonstrated  ability to be a team player able to establish and maintain effective working relationships with fellow employees and the general public.


• Ability to effectively handle stressful situations.


• May be required to pass a test designed to assess the job specifications and the knowledge, skills and abilities as outlined within this job description, and achieve a minimum score of 65%

Job Summary:

• Receives, responds, and logs inquiries from the public, employees, and others and generates the appropriate electronic work orders.


• Collects payments for all city departments and utilities.


• Enters daily parking tickets and works with bylaw enforcement on parking issues.


• Performs routine clerical, secretarial and administrative work in all functions within the customer service unit.


• Issues various licenses according to the Alcohol and Gaming Commission of Ontario, the City of Kenora By-Laws as well as legislated licenses from the Province.


• Light cleaning.


• Other duties as assigned.

The City of Kenora is an equal opportunity Employer and committed to building a workforce that reflects the diversity of the community we serve. We encourage applications from all qualified individuals including members of groups with historical and/or current barriers to equitable employment, including but not limited to, Indigenous Peoples, members of racialized communities or visible minorities, persons with visible and/or invisible disabilities, diverse sexual and gender identities, orientations and/or expressions, and others who may contribute to the further diversification of ideas.

The City of Kenora is committed to providing accommodation in all aspects of the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation, please advise the Human Resources department in advance to ensure your participation in the recruitment and selection process.

Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and is used to determine eligibility for potential employment.

We thank all candidates for their interest, however only those selected for an interview will be contacted.