Commercial Operations Coordinator

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview: Compugen is seeking an experienced, Commercial Operations Coordinator committed to providing exceptional customer experience. The Commercial Operations Coordinator is responsible for managing an assigned portfolio of complex customers in the support and coordination of all activities in the quote to delivery cycle. The goal is to ensure that our customers’ expectations are proactively managed and exceeded.

Hybrid mode (flexible)

Key Responsibilities

• Provides quotes to customers using extensive product knowledge and expertise
• Liaise with Sales Executives and all internal departments to ensure a seamless procurement experience for assigned customers
• Ability to lead large deployments, that contain services and with complex customer requirements.
• Manage orders throughout the entire cycle, from order entry to invoicing
• Works with the Sales Support team to ensure that customer orders are placed and acknowledged in a manner that exceeds expectations
• Be a customer advocate; putting customer needs first and working to deliver solution-based assistance through our products and services
• Resolve any order related problems using tenacity, persistence, and a high level of tactfulness
• Manage escalations, provide sustainable resolution & risk avoidance for customers
• Ensure that all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are being met to ensure optimal customer satisfaction
• Lead and/or attend customer meetings
• Prepare and/lead product transitions and product rollouts for assigned accounts
• Manage customer’s e-commerce platform
• Manage evaluation of products and solution offerings

Skills & Qualifications

• Demonstrated ability to collaborate across multifunctional areas with other internal stakeholders
• University degree or College Diploma in a relevant program of study
• 2-4 years previous experience in an Inside Sales position
• Previous experience communicating and assisting in the development, maintenance, and service of large accounts is an asset
• Proven ability to manage multiple priorities/projects, meet deadlines and responsibilities
• Experience in the technology industry is an asset
• Understanding of supply chain
• Outstanding written communication & interpersonal skills
• Experience with SLA and KPI deliverables
• Strong business acumen
• Customer-focused, with a strong commitment to customer satisfaction
• Extremely well structured, organized and detail-oriented
• Proficiency in Microsoft suite of products including Excel, Teams, Outlook, etc.
• Demonstrated ability to work autonomously and collaboratively in a team environment
• Bilingual (French) is an asset

What Compugen Offers You

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Remote work/hybrid work options
• Work/life flexibility

Equity Statement

At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.