Guest Services Assistant

Guest Services Assistant

Competition No: 2026-GS1

Duration: Auxiliary

Salary: $28.05 per hour + 12% in lieu of benefits

Last Updated: 4/24/26

Our Parks, Recreation and Culture team is seeking enthusiastic and customer service driven individuals to join us as Guest Services Assistants, where you’ll play a key role in creating exceptional guest experiences by delivering warm, efficient service at the hotel within Christine Sinclair Community Centre. Responsibilities will include managing check‑ins and check‑outs, confirming room reservations, processing customer registrations and payments, and responding to guest inquiries with confidence and professionalism. In this role, you’ll also handle routine booking requests, maintain accurate cash and card transaction balances, and collaborate closely with internal hotel staff to ensure service standards are upheld and every guest’s needs are met. Working within established procedures and supported by a supervisor who values accuracy, efficiency, and outstanding service, you’ll help shape smooth, memorable stays for every visitor who walks through the doors. Performs related work as required.

Our ideal candidate will have completion of Grade 12 including or supplemented by standard commercial courses and some related experience; or an equivalent combination of training and experience. You should have sound knowledge of the processes, policies, procedures and service offerings related to the work performed. You have the ability to operate a cash register and standard office equipment used in the work and to process payments, receive money and issue change accurately and promptly; deal effectively and courteously with the public, to provide information, and to effectively assist a diverse range of guests to the hotel; perform data entry with accuracy and routine clerical tasks related to the work; and operate under pressure and exercise problem-solving when addressing guest concerns. A class 5 Driver’s License for the Province of British Columbia is required.

Pay Rate: $28.05 per hour + 12% in lieu of benefits

Location: Christine Sinclair Community Centre

Hours of work: This is an auxiliary position, hours and shifts are based on operational requirements and do not provide guaranteed hours of work, which may include on-call shifts. Typical shifts may vary between the hours of 5:00 AM to 2:00 AM, Monday to Sunday.

Please apply online at . This competition will remain open until filled.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview. Please contact People and Culture at View phone number on civicjobs.ca if you do not receive a confirmation email within one hour of submitting your application online at We thank all applicants for their interest; however, only those considered for an interview will be contacted

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We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present-day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.