Customer Service Representative Assistant

Job Responsibility:

Anyload is an integrated engineering and manufacturing company specializing in the development and production of industrial weighing sensors. Committed to supporting our customers by providing scales and load cells as well as custom-engineered force measurement solutions, we strive for product innovation and excellence while keeping with our fundamental principles of quality, value, and constant improvement.

This full-time position is part of the customer service team, providing client services over email and phone, and managing working relations with our network of distributors across the Canada and US. As a customer service agent, you may be able to refine your sales, client relations, professional correspondence, and organizational capabilities and will have the opportunity to advance your career as part of a growing company, including in accounting, technical sales, B2B marketing, data analysis, and business administration.

Defined working hours:

• Monday to Friday 9AM- 5PM

Your duties include:

• Answer and direct phone calls from clients
• Processing orders accurately and in a timely manner
• Checking stock and prices as requested by customers
• Prepare and coordinate customer quotations
• Communicating with vendors and following up with their services
• Help with administrative duties such as invoicing, data entry,
• Other duties as assigned

Preferred Qualification

• Previous business administration experience
• A bachelor/certificate/diploma in business, engineering, or communications
• Experience with Microsoft 365 applications
• Organized and extremely attentive to details
• Ability to work in a varying paced environment, efficient and accurate during fast paced periods, productive and helpful in slower- paced periods
• Exhibit polite and professional communication via phone, e-mail, and mail.
• Native fluency in English. Working fluency in French or Chinese would be an asset.

Bonus Qualification

• Experience in Microsoft Dynamics Business Central ERP would be a plus
• Experience in Engineering may be helpful in understanding products and application

Job Types: Full-time, Permanent

Pay: $52,000.00-$65,000.00 per year

Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• Bachelor's Degree (preferred)

Experience:

• Administrative: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person