Employee Success Manager

Employee Success Manager

As an Employee Success Manager, you'll be a dedicated people advocate for our developer teams. Your core mission is to champion the professional growth and well-being of our team members. You will be a central point of contact for our developers, ensuring they have the support, resources, and career guidance needed to succeed. This includes overseeing performance management and employee relations for the team. Want to join our team? This is a role that will be based out of our office in Bedford, NS.

About REDspace

At REDspace ( REDspace.com ) we’re a team of passionate innovators building cutting-edge software that powers some of the world’s leading brands. From video delivery and streaming to Adtech, cloud engineering, learning platforms, and custom web development, we help businesses solve complex problems and bring big ideas to life. Our clients include industry giants like Apple, Paramount, IBM, and Sony Pictures Television. 

We’re proud of the culture we’ve built; collaborative, curious, and people-focused. We support each other, celebrate wins, and never stop learning. If that sounds like your kind of team, we’d love to hear from you. 

What You’ll Do

Be a Partner to Our Developers: 

• Act as the first point of contact for our developer team, providing confidential support and guidance on their concerns and career goals. You'll serve as a crucial link between developers and management, helping to facilitate open communication and mediate any potential issues. You will also conduct regular one-on-one check-ins to build trust and proactively identify potential roadblocks. You will manage and oversee employee relations, including addressing internal disputes, handling PTO requests, and ensuring consistent application of company policies.

Drive Performance and Development: 

• Collaborate with team leads to gather comprehensive performance feedback, ensuring a holistic understanding of each developer's work. You'll help manage and refine the performance review process to make it a valuable and transparent experience. You will also partner directly with developers to create personalized career development plans and identify opportunities for skill enhancement.

Champion Learning and Growth: 

• Identify skill gaps and learning needs across the team based on performance data and employee feedback. You'll then curate and implement learning initiatives, such as workshops, certifications, and mentorship programs, that support the continuous growth of our technical talent.

Provide Strategic People Insights: 

• Analyze employee morale and engagement, and provide management with actionable insights on retention trends. You'll help develop and implement initiatives that contribute to a positive and inclusive work environment and partner with HR to ensure our people practices are fair and consistent.

What You'll Bring

• Experience: 
• 5+ years experience leading and mentoring people, with a focus on fostering professional growth.
• A deep understanding of employee relations and performance management, with a track record of coaching and guiding teams to success.
• Direct experience working in a fast-paced technology or project-based environment. 
• Experience implementing HR programs, engagement initiatives, or learning and development strategies.
• A strong working knowledge of Canadian employment legislation, HR best practices, and HRIS systems (e.g., BambooHR, Small Improvements).
• Education : A bachelor's degree in Human Resources, Business Administration/Management, Organizational/Behavioral Psychology, or a related field.
• Skills : Excellent communication, active listening, conflict-resolution skills, ability to analyze data and provide actionable insights.
• Passion : A genuine passion for employee well-being and a track record of building trust with a diverse group of individuals.

Your well-being

• Fully company-funded health, vision, dental, EFAP, and life insurance coverage with access to virtual doctor visits via Maple.
• Pension plan contribution matching.
• A flexible Health Spending Account and/or Lifestyle Spending Account.

Your career

• A competitive compensation package, commensurate with experience.
• Weekly sharing sessions for projects and technology.
• Free access to a wide variety of training material, including access to Udemy Business.
• Team-oriented education strategy, which includes a professional development allowance.
• Consistent, frequent check-ins with leadership.

Your Happiness

• Flexible Hybrid Work: While this is primarily an in-office position in our Bedford office three days a week, we offer flexibility to support work-life balance when needed. For candidates outside the HRM area, fully remote positions are available where applicable.
• Modern Office Perks: Enjoy our large, beautiful office with free parking, an on-site gym/sauna, and complimentary coffee and snacks.
• Engaging Culture: Participate in social and team-building events and benefit from charitable donation matching.

Our commitment to diversity

At REDspace , we believe that diverse backgrounds, talents, skills, experiences, and perspectives strengthen our business and enrich the communities in which we work and live. We are dedicated to fostering an inclusive environment where knowledge sharing and collaboration thrive, empowering our employees to achieve their best.

We are committed to growing and nurturing a workplace that values and respects every individual. Our hiring practices are based solely on merit and skill, ensuring that all employment-related and hiring decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national or indigenous origin, disability, age, citizenship, marital status, or Veteran status.

Join us in our mission to create a dynamic and inclusive community where everyone can contribute and succeed.

Need accommodations?

We’re committed to providing an inclusive hiring process. If you require accommodation at any stage of the application or interview process, please let us know. We’ll work with you to ensure an accessible and respectful experience.