Customer Solutions Representative

Key Accountabilities

• Respond to customer calls, faxes, and e-mails
• Generate and follow up on quotes for all products
• Provide technical assistance to customers
• Process sales orders
• Enter return orders, credits, and debits when required
• Enter scrap return order as requested by distribution channels
• Implement stocking programs by use of X-part numbers and/or Scheduling agreements when necessary
• Assist Outside Sales in obtaining forecasts as needed by the customer for implemented stocking programs
• Accurately implement and maintain firm metal agreements. Track units used by customer on a regular basis while providing customer with updates.
• Orchestrate and implement the type of contract needed based on the specific type of business at hand while working collaboratively with Outside Sales
• Manage customer specific inventories and report concerns to purchasing/ management
• Satisfy customer service issues
• Continuously increase knowledge of company products, services, and procedures
• Work in team environment, communicating as required with all personnel.
• Traveling as needed to meet company goals
• Monitor competitor products and prices.
• Assist in quality related duties where required
• Meets TKMNA Employee Attributes/Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications

Minimum Requirements:

• Bachelor's Degree in a related field or comparable experience, computer literate and telephone experience

Preferred Requirements:

• 1 to 2 years sales experience
• Interpersonal skills necessary in order to sell, negotiate and close business with customers
• Attention to detail in order to evaluate customer's accounts and orders
• Basic computer skills in order to assemble and process orders and information in a timely and efficient manner.
• Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.
• Knowledge of products being sold by the business unit