Senior Underwriter, Middle Market

The Opportunity

Zurich Canada’s Middle Market business is growing!

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you are looking for a new challenge in commercial lines property/casualty underwriting, we would love to hear from you.

Zurich Canada is currently looking for an Underwriter or Senior Underwriter, Middle Market.

Reporting to the Director, Middle Market, Prairies you will be responsible for creating and maintaining strong broker relationships with the aim to provide meaningful customer service and commercial insurance solutions. Through development of broker relationships, you will thoughtfully underwrite new and renewal business while actively engaging in the marketplace to enhance the Zurich Canada brand. You will shape your portfolio of accounts within the broader Middle Market strategy as you utilize The Zurich Way of Underwriting, working within your delegated authority to ensure a high level of accountability and equally high level of service to customers.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.

This is a hybrid work opportunity.

What you will do

• Serve as an advocate of Middle Market value proposition with a focus on improving the customer experience by understanding our customer’s risks and offering the best end to end solution for their insurance needs.
• Developing and nurturing broker networks related to mid-market customers with focus on target industries as outlined in business strategy.
• Make broker calls with a planned and well-prepared purpose focused on promoting our products and services to increase penetration.
• Identify opportunities through local relationships, proactively seeking renewal and new account opportunities adding to the growth and profitability of our Middle Market portfolio.
• Use a disciplined approach to exposure evaluation, risk assessment and pricing:
• Qualify accounts that align with business strategy and the organization’s appetite, balanced with sound business opportunity.
• Measure exposure and analyze opportunities to provide appropriate coverage per the organization’s risk and compliance processes.
• Apply rating tools and methodologies to deliver to customers and offer suggestions for improvements.
• Use risk insights and analytical tools to drive informed decisions at point of sale.
• Work within limits and delegated authorities, in conjunction with adherence to underwriting rules and guidelines, compliance protocols and insurance regulations.
• Apply best practices and provide insights to continuously develop and improve underwriting systems and processes.
• Upsell additional coverages associated with the Middle Market product suite (Z-Guard) for the most comprehensive package solution.
• Cross-sell other lines of business to increase product density with the account for the most comprehensive Zurich solution.
• Understand customer needs, challenges and market dynamics to initiate middle market product solutions for development.
• Demonstrate key aspects of portfolio management in consideration of performance metrics, data and insights with aim to improve portfolio and drive diversified growth.
• Ensure strong partnership with UAs within the Underwriting Services team to ensure proactive engagement with brokers and best-in-industry customer service focused on timeliness and accuracy of quotes, policy issuance and premium booking.
• Develop individual skill set and product knowledge to become a trusted advisor to middle market brokers and customers.

Job Qualifications - What you bring to the table

Required:

• High School Diploma or Equivalent and 3 or more years of experience in the Underwriting or Market Facing area.
• OR High School Diploma or Equivalent and 6 or more years of experience in the Claims or Underwriting Support area.
• OR Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Underwriting or Market Facing area.
• OR Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims or Underwriting Support area.
• AND Knowledge of lines of business and the legal and regulatory guidelines.
• AND Knowledge of the insurance industry and the legal and regulatory environment.
• AND Knowledge of underwriting philosophy, techniques, pricing and guideline requirements.
• AND Experience working on time restraints for quotes on new and renewal business.
• AND Experience working in a team environment.

Preferred Qualifications:

• Bachelors’ Degree with 3 years or more experience in the commercial P&C underwriting area.
• Strong negotiation skills.
• Strong interpersonal, verbal and written communication skills.
• Microsoft Office skills.

Our Culture

At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.

• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Zurich employees receive four personal days per year to be used at their discretion.
• We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.
• Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

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