Transformational Lead for Contact Centre
TD
Step into a transformative role at TD in Toronto as a Product Group Technology Lead. Drive critical changes in the Contact Centre platform using state-of-the-art AI and cloud solutions. You will spearhead the transition of legacy systems to modern CCaS capabilities, impacting customer experience positively through innovative technology. This role demands exceptional leadership skills as you guide a global team while managing a substantial investment portfolio. Collaborate closely with senior stakeholders to ensure alignment and deliver outstanding results. Key Responsibilities:
• Lead the transformation strategy for TD's Contact Centre
• Introduce and scale innovative AI capabilities
• Drive execution across multiple Agile teams
• Oversee a multi-million dollar technology portfolio
• Maintain platform compliance and stability Requirements:
• Over a decade of technology delivery experience
• Deep understanding of cloud-based architectures
• Proven track record in large-scale platform transformations
• Experience leading global teams and engaging with executives
• Familiarity with Agile delivery methodologies Utilize your expertise to lead TD’s groundbreaking initiatives in enhancing customer engagement through technology.
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Vacancy posted 2 hours ago
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